Senior VM & Cloud Enterprise Support Engineer (Onsite)

Hewlett Packard Enterprise Company; Fort Collins (CO); On-site; USD 111,000 - 211,000; Full time

Job summary

Hewlett Packard Enterprise seeks a Morpheus Enterprise and Morpheus VM Essentials Support Engineer to join our onsite team in Colorado. You will support VM Essentials deployments, diagnose complex issues, and drive resolutions across on‑prem, hybrid, and cloud environments.

The role requires 7+ years in virtualization or cloud management, strong architectural acumen, and proven escalations leadership. You will mentor others and partner with Engineering to improve products and processes.

Qualifications

• 7+ years of deep technical experience in virtualization, cloud management, or enterprise support.
• Expertise in hypervisor internals, orchestration platforms, or large‑scale datacenter design.
• Track record of leading escalations, RCAs, and cross‑functional engagements.
• Excellent written and verbal communication in English.

Responsibilities

• Provide technical support for VM Essentials and Morpheus Enterprise deployments across on‑prem, hybrid, and cloud environments.
• Diagnose and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms.
• Drive timely resolution of support cases in alignment with SLAs.
• Assist customers during PoC cycles with configuration validation and readiness, blocker resolution.
• Document solutions, FAQs, and best practices to improve internal knowledge bases.
• Collaborate with Product, Engineering, and Sales Engineering to ensure customer success.
• Own highest‑severity escalations, critical incidents, and RCA activities.
• Provide architectural guidance to customers and internal teams.
• Collaborate with Engineering on defect reproduction and product maturity.
• Develop tools, automation, and processes to improve support efficiency.
• Mentor/technical leader for the support organization.
• Influence product roadmap through field insights.

Skills

Virtualization

Cloud management

Incident escalation

Cross-functional collaboration

English communication

Mentoring

Problem solving

Architectural guidance

Time zone coordination

Education

Bachelor's or Master's degree in Software Engineering, Computer Science, or equivalent

Job description

Hewlett Packard Enterprise seeks a Morpheus Enterprise and Morpheus VM Essentials Support Engineer to join our onsite team in Colorado. You will support VM Essentials deployments, diagnose complex issues, and drive resolutions across on‑prem, hybrid, and cloud environments.

The role requires 7+ years in virtualization or cloud management, strong architectural acumen, and proven escalations leadership. You will mentor others and partner with Engineering to improve products and processes.