Morpheus Enterprise and Morpheus VM Essentials Support Engineer

Hewlett Packard Enterprise; Spring (TX); On-site; USD 111,000 - 211,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Senior Support Engineer to serve as the highest technical escalation point for complex virtualization and cloud deployments across on‑prem, hybrid, and cloud environments.

You will mentor engineers, collaborate with Engineering and Product teams to reproduce defects, drive RCAs, and influence architectural improvements while ensuring customer success and SLA adherence.

Qualifications

• Bachelor's or Master's degree in Software Engineering, Computer Science, or equivalent.
• 7+ years of deep technical experience in virtualization, cloud management, or enterprise support.
• Expertise in hypervisor internals, orchestration platforms, or large-scale datacenter design.
• Track record of leading escalations, RCAs, and cross-functional engagements.
• Ability to influence product quality and drive architectural improvements.
• Excellent communication skills in English and mentoring capabilities.

Responsibilities

• Own highest-severity escalations and critical customer incidents.
• Provide architectural guidance to customers and internal teams.
• Collaborate with Engineering on defect reproduction and triage.
• Develop tools and automation to improve support efficiency.
• Mentor engineers and lead the support organization.
• Influence product roadmap through field insights and deployments.

Skills

Virtualization expertise

Cloud management

Datacenter operations

Escalation leadership

English communication

Education

Bachelor's or Master’s degree in Software Engineering or CS

Job description

This role has been designed as onsite with an expectation that you will primarily work from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Key Responsibilities:

• Provide technical support for VM Essentials and Morpheus Enterprise deployments across on‑prem, hybrid, and cloud environments.
• Diagnose and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms.
• Drive timely resolution of support cases in alignment with SLAs.
• Assist customers during PoC cycles with configuration validation, environment readiness, and blocker resolution.
• Document solutions, FAQs, and best practices to improve internal knowledge bases.
• Collaborate with cross‑functional teams including Product, Engineering, and Sales Engineering to ensure customer success.

Senior Support Engineer

Acts as the highest technical escalation point and subject matter expert.

Responsibilities

• Own highest-severity escalations, critical customer incidents, and RCA activities.
• Provide architectural guidance to customers and internal teams.
• Collaborate closely with Engineering on defect reproduction, triage, and product maturity.
• Develop tools, automation, and processes to improve support efficiency.
• Serve as a mentor/technical leader for the entire support organization.
• Influence product roadmap through field insights and complex deployment learnings.

Ideal For

Senior engineers with deep expertise in virtualization, cloud orchestration, multi‑tenant architectures, or enterprise datacenter operations.

Knowledge And Skills

• Bachelor\'s or Master\'s degree in Software Engineering, Computer Science, or equivalent
• 7+ years of deep technical experience in virtualization, cloud management, or enterprise support.
• Expertise in hypervisor internals, orchestration platforms, or large-scale datacenter design.
• Track record of leading escalations, RCAs, and cross-functional engagements.
• Ability to influence product quality and drive architectural improvements.
• Provides guidance and mentoring to less experienced engineers.
• Excellent written and verbal communication skills; mastery in English language.
• Ability to troubleshoot, isolate, and resolve complex problems.
• Ability to quickly learn products/technologies to a deep level.
• Experience in effectively dealing with difficult people and process situations.
• Ability to work effectively with colleagues and customers across time zones, geographic, and cultural boundaries.
• Strong conflict resolution skills.
• Drive for taking ownership of problems and self-development.
• Excellent judgment, flexibility and perseverance.
• Ability to effectively manage many responsibilities at the same time.
• Solid decision making and negotiating skills.
• Flexibility to adapt to changing priorities and business requirements.
• Curiosity, fearlessness and willingness to jump into ambiguous technical situations

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let\'s Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job

Engineering

Job Level

TCP_04

USD 111,000 - 211,000 (varies by location)