Morpheus Enterprise and Morpheus VM Essentials Support Engineer

Hewlett Packard Enterprise; Alpharetta (GA); On-site; USD 111,000 - 211,000; Full time

Benefits offered by this job

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise is seeking a Senior Support Engineer to join our team in the United States, with onsite expectation at an HPE office. You will own high-severity escalations, provide architectural guidance, and collaborate with Engineering to improve product maturity.

Candidates should have 7+ years in virtualization, cloud management, and enterprise support, with strong English communication and a proven track record of leading RCAs and cross-functional engagements.

Qualifications

• Bachelor's or Master's degree in Software Engineering, Computer Science, or equivalent.
• 7+ years of deep technical experience in virtualization, cloud management, or enterprise support.
• Experience leading escalations, RCAs, and cross-functional engagements.
• Excellent written and verbal English communication skills.
• Ability to troubleshoot and resolve complex problems.

Responsibilities

• Own highest-severity escalations, critical customer incidents, and RCA activities.
• Provide architectural guidance to customers and internal teams.
• Collaborate with Engineering on defect reproduction, triage, and product maturity.
• Develop tools, automation, and processes to improve support efficiency.
• Serve as a mentor/technical leader for the entire support organization.
• Influence product roadmap through field insights and complex deployment learnings.

Skills

Virtualization

Cloud management

Escalation leadership

Cross-functional engagement

Architectural guidance

Mentoring

English communication

Troubleshooting complex problems

Learning quickly

Time-zone collaboration

Decision making

Negotiation

Adaptability

Ownership

Education

Bachelor's or Master's degree in Software Engineering, Computer Science, or equivalent

Job description

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Key Responsibilities

• Provide technical support for VM Essentials and Morpheus Enterprise deployments across on‑prem, hybrid, and cloud environments.
• Diagnose and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms.
• Drive timely resolution of support cases in alignment with SLAs.
• Assist customers during PoC cycles with configuration validation, environment readiness, and blocker resolution.
• Document solutions, FAQs, and best practices to improve internal knowledge bases.
• Collaborate with cross‑functional teams including Product, Engineering, and Sales Engineering to ensure customer success.

Senior Support Engineer

Acts as the highest technical escalation point and subject matter expert.

Responsibilities

• Own highest-severity escalations, critical customer incidents, and RCA activities.
• Provide architectural guidance to customers and internal teams.
• Collaborate closely with Engineering on defect reproduction, triage, and product maturity.
• Develop tools, automation, and processes to improve support efficiency.
• Serve as a mentor/technical leader for the entire support organization.
• Influence product roadmap through field insights and complex deployment learnings.

Ideal For

Senior engineers with deep expertise in virtualization, cloud orchestration, multi‑tenant architectures, or enterprise datacenter operations.

Knowledge And Skills

• Bachelor's or Master's degree in Software Engineering, Computer Science, or equivalent
• 7+ years of deep technical experience in virtualization, cloud management, or enterprise support.
• Expertise in hypervisor internals, orchestration platforms, or large-scale datacenter design.
• Track record of leading escalations, RCAs, and cross‑functional engagements.
• Ability to influence product quality and drive architectural improvements.
• Provides guidance and mentoring to less experienced engineers.
• Excellent written and verbal communication skills; mastery in English language.
• Ability to troubleshoot, isolate, and resolve complex problems.
• Ability to quickly learn products/technologies to a deep level.
• Experience in effectively dealing with difficult people and process situations.
• Ability to work effectively with colleagues and customers across time zones, geographic, and cultural boundaries.
• Strong conflict resolution skills.
• Drive for taking ownership of problems and self-development.
• Excellent judgment, flexibility and perseverance.
• Ability to effectively manage many responsibilities at the same time.
• Solid decision making and negotiating skills.
• Flexibility to adapt to changing priorities and business requirements.
• Curiosity, fearlessness and willingness to jump into ambiguous technical situations

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job

Engineering

Job Level

TCP_04

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level."

"– United States of America: Annual Salary USD 111,000 - 211,000 in Colorado"

"The listed salary range reflects base salary. Variable incentives may also be offered."

"Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html"

"The estimated job application period closure is August 28 2026; this timeline is provided for transparency and internal planning purposes."

"HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity."

"Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities."

"HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories."