Senior VIP Account Relations & Billing Specialist

American Fidelity Corporation; Dothan (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

American Fidelity Corporation in Alabama seeks a Senior Account Relations Coordinator to build and nurture relationships with VIP employer groups, with a focus on billing and customer service. You will act as a liaison between employer groups and internal departments to ensure a positive year-round experience, delivering tailored solutions.

You will also provide training and support on administrative processes and tools for customers and field staff, enhancing understanding and utilization of

Qualifications

• Bachelor's degree or 3-5 years of job-specific, customer service experience, or an Associate’s degree with 1-3 years of experience.
• Excellent customer service and communication skills are required.
• Advanced proficiency with PC Windows-based software including Microsoft Office.

Responsibilities

• Build and maintain strong relationships with VIP and high-profile employer groups.
• Provide dedicated support and issue resolution related to billing and customer service.
• Serve as liaison between employer groups and internal departments year-round.
• Offer training and support on administrative processes and tools to customers and staff.

Skills

Excellent customer service

Analytical skills

Microsoft Office

OIPA

Alegeus

Mainframe

OnBase

Afenroll

Communication

Organization

Teamwork

Multitasking

Interpersonal skills

Education

Bachelor’s Degree

Associate’s degree

Tools

OIPA

Alegeus

Mainframe

OnBase

Afenroll

Job description

American Fidelity Corporation in Alabama seeks a Senior Account Relations Coordinator to build and nurture relationships with VIP employer groups, with a focus on billing and customer service. You will act as a liaison between employer groups and internal departments to ensure a positive year-round experience, delivering tailored solutions.

You will also provide training and support on administrative processes and tools for customers and field staff, enhancing understanding and utilization of