Senior Account Relations Coordinator

American Fidelity Corporation; Dothan (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

American Fidelity Corporation in Alabama seeks a Senior Account Relations Coordinator to build and nurture relationships with VIP employer groups, with a focus on billing and customer service. You will act as a liaison between employer groups and internal departments to ensure a positive year-round experience, delivering tailored solutions.

You will also provide training and support on administrative processes and tools for customers and field staff, enhancing understanding and utilization of

Qualifications

• Bachelor's degree or 3-5 years of job-specific, customer service experience, or an Associate’s degree with 1-3 years of experience.
• Excellent customer service and communication skills are required.
• Advanced proficiency with PC Windows-based software including Microsoft Office.

Responsibilities

• Build and maintain strong relationships with VIP and high-profile employer groups.
• Provide dedicated support and issue resolution related to billing and customer service.
• Serve as liaison between employer groups and internal departments year-round.
• Offer training and support on administrative processes and tools to customers and staff.

Skills

Excellent customer service

Analytical skills

Microsoft Office

OIPA

Alegeus

Mainframe

OnBase

Afenroll

Communication

Organization

Teamwork

Multitasking

Interpersonal skills

Education

Bachelor’s Degree

Associate’s degree

Tools

OIPA

Alegeus

Mainframe

OnBase

Afenroll

Job description

The Senior Account Relations Coordinator (SARC) is responsible for building and maintaining strong relationships with and providing dedicated support and issue resolution to VIP and high-profile employer groups within an assigned territory, with specialized focus on billing and customer service.

The SARC acts as a liaison between employer groups and key internal departments to ensure a positive experience year-round, providing solutions that meet customer needs, improving account retention and maintaining business goals.

The SARC offers training and support to both internal and external customers related to administrative processes, tools and services, in order to maximize understanding and utilization by our customers and field staff.

Education

Bachelor’s Degree From Four-Year College or University general area of study required; In lieu of Bachelor’s degree, position requires 3-5 years of job specific, customer service-related experience or Associate’s degree with 1-3 years of job specific, customer service related experience.

Skills & Requirements

• Excellent customer service skills
• Advanced analytical skills
• Advanced proficiency with PC Windows-based software including Microsoft Office applications
• Advanced knowledge of specific systems which relate to enrollment, group set up and billing, including OIPA, Alegeus, Mainframe, OnBase, Afenroll
• Easily adapts to new software technology applications
• Strong organizational skills with proven attention to detail
• Outstanding and proven oral and written communication skills
• Demonstrated ability to communicate with all levels of leadership
• Proven ability to multi-task
• Excellent interpersonal skills
• Ability to work well in a team environment

Certificates Or Licenses

Life and Health insurance license

#AFC