Senior Account Relations Coordinator

American Fidelity Corporation; Alabama; Ibrido; USD 60.000 - 85.000; Tempo pieno

Descrizione del lavoro

American Fidelity Corporation is seeking a Senior Account Relations Coordinator to build and maintain strong relationships with VIP employer groups in the assigned territory, focusing on billing and customer service. The role acts as a liaison between employer groups and internal departments to ensure a positive experience year-round, offering training and support on processes, tools and services.

The candidate will collaborate with internal teams to maximize customer understanding and

Competenze

• Bachelor’s degree required or 3–5 years of customer service experience.
• Strong customer service and communication skills essential.
• Experience with enrollment, billing, and group setup systems.
• Proficient with Windows-based PC software (MS Office) and databases.

Mansioni

• Build and sustain relationships with VIP and high-profile employer groups and provide dedicated support.
• Resolve issues related to billing and customer service in assigned territory.
• Liaise between employer groups and internal departments to ensure a positive experience.
• Provide training and support on administrative processes, tools, and services to customers and field staff.

Conoscenze

Customer service

Analytical skills

MS Office

Enrollment systems

OIPA

Alegeus

Mainframe

OnBase

Afenroll

Adapt to new software

Attention to detail

Communication with leadership

Multi-tasking

Interpersonal skills

Team player

Formazione

Bachelor's degree

3-5 years customer service experience

Associate's degree with 1-3 years experience

Strumenti

MS Office

Windows

OIPA

Alegeus

Mainframe

OnBase

Afenroll

Descrizione del lavoro

The Senior Account Relations Coordinator (SARC) is responsible for building and maintaining strong relationships with and providing dedicated support and issue resolution to VIP and high-profile employer groups within an assigned territory, with specialized focus on billing and customer service. The SARC acts as a liaison between employer groups and key internal departments to ensure a positive experience year-round, providing solutions that meet customer needs, improving account retention and maintaining business goals. The SARC offers training and support to both internal and external customers related to administrative processes, tools and services, in order to maximize understanding and utilization by our customers and field staff. **Education:**Bachelor’s Degree From Four-Year College or University general area of study required; In lieu of Bachelor’s degree, position requires 3-5 years of job specific, customer service-related experience or Associate’s degree with 1-3 years of job specific, customer service related experience. **Skills & Requirements:*** Excellent customer service skills* Advanced analytical skills* Advanced proficiency with PC Windows-based software including Microsoft Office applications* Advanced knowledge of specific systems which relate to enrollment, group set up and billing, including OIPA, Alegeus, Mainframe, OnBase, Afenroll* Easily adapts to new software technology applications* Strong organizational skills with proven attention to detail* Outstanding and proven oral and written communication skills* Demonstrated ability to communicate with all levels of leadership* Proven ability to multi-task* Excellent interpersonal skills* Ability to work well in a team environment **Certificates or Licenses:**Life and Health insurance license