VIP Account Relations Lead (Billing & Support)

American Fidelity Corporation; Alabama; Hybrid; USD 60,000 - 85,000; Full time

Job summary

American Fidelity Corporation is seeking a Senior Account Relations Coordinator to build and maintain strong relationships with VIP employer groups in the assigned territory, focusing on billing and customer service. The role acts as a liaison between employer groups and internal departments to ensure a positive experience year-round, offering training and support on processes, tools and services.

The candidate will collaborate with internal teams to maximize customer understanding and

Qualifications

• Bachelor’s degree required or 3–5 years of customer service experience.
• Strong customer service and communication skills essential.
• Experience with enrollment, billing, and group setup systems.
• Proficient with Windows-based PC software (MS Office) and databases.

Responsibilities

• Build and sustain relationships with VIP and high-profile employer groups and provide dedicated support.
• Resolve issues related to billing and customer service in assigned territory.
• Liaise between employer groups and internal departments to ensure a positive experience.
• Provide training and support on administrative processes, tools, and services to customers and field staff.

Skills

Customer service

Analytical skills

MS Office

Enrollment systems

OIPA

Alegeus

Mainframe

OnBase

Afenroll

Adapt to new software

Attention to detail

Communication with leadership

Multi-tasking

Interpersonal skills

Team player

Education

Bachelor's degree

3-5 years customer service experience

Associate's degree with 1-3 years experience

Tools

MS Office

Windows

OIPA

Alegeus

Mainframe

OnBase

Afenroll

Job description

American Fidelity Corporation is seeking a Senior Account Relations Coordinator to build and maintain strong relationships with VIP employer groups in the assigned territory, focusing on billing and customer service. The role acts as a liaison between employer groups and internal departments to ensure a positive experience year-round, offering training and support on processes, tools and services.

The candidate will collaborate with internal teams to maximize customer understanding and