Senior Video/Telepresence & MECM Support Engineer

HCLTech; Santa Clara (CA); On-site; USD 49,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

A technology consulting firm seeks a Senior Administrator in Support & Operations to deliver advanced technical support for Video/Telepresence and MECM solutions. Responsibilities include resolving complex tickets, managing knowledge bases, and ensuring quality standards. Candidates should have strong analytical skills, expertise in related technologies, and excellent communication skills. This full-time role offers a comprehensive benefits package, including health insurance and paid time off.

Qualifications

• Must possess advanced expertise in Video/Telepresence technologies and MECM.
• Demonstrated capacity for root cause analysis and effective problem-solving.
• Experience with ITIL frameworks and best practices in support operations.

Responsibilities

• Provide advanced technical support for Video/Telepresence and MECM solutions.
• Develop and manage knowledge base, documenting solutions and best practices.
• Resolve complex support tickets, ensuring seamless operations.

Skills

Advanced Proficiency In Video/Telepresence Technologies

Strong Analytical Skills

Familiarity With Itil Frameworks

Excellent Communication Skills

Job description

A technology consulting firm seeks a Senior Administrator in Support & Operations to deliver advanced technical support for Video/Telepresence and MECM solutions. Responsibilities include resolving complex tickets, managing knowledge bases, and ensuring quality standards. Candidates should have strong analytical skills, expertise in related technologies, and excellent communication skills. This full-time role offers a comprehensive benefits package, including health insurance and paid time off.