Audio Visual Technician

HCLTech; Santa Clara (CA); On-site; USD 49,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

A technology consulting firm seeks a Senior Administrator in Support & Operations to deliver advanced technical support for Video/Telepresence and MECM solutions. Responsibilities include resolving complex tickets, managing knowledge bases, and ensuring quality standards. Candidates should have strong analytical skills, expertise in related technologies, and excellent communication skills. This full-time role offers a comprehensive benefits package, including health insurance and paid time off.

Qualifications

• Must possess advanced expertise in Video/Telepresence technologies and MECM.
• Demonstrated capacity for root cause analysis and effective problem-solving.
• Experience with ITIL frameworks and best practices in support operations.

Responsibilities

• Provide advanced technical support for Video/Telepresence and MECM solutions.
• Develop and manage knowledge base, documenting solutions and best practices.
• Resolve complex support tickets, ensuring seamless operations.

Skills

Advanced Proficiency In Video/Telepresence Technologies

Strong Analytical Skills

Familiarity With Itil Frameworks

Excellent Communication Skills

Job description

Base pay range

$49,000.00/yr - $88,000.00/yr

Job Summary

The Senior Administrator in Support & Operations plays a critical role in delivering advanced technical support for Video/Telepresence and MECM solutions.

Key Responsibilities

• Provide Advanced Technical Support And Troubleshooting For Video/Telepresence And Mecm, Performing Root Cause Analysis To Identify And Implement Effective Solutions For Complex Incidents.
• Develop And Manage A Knowledge Base By Documenting Solutions And Best Practices, Contributing To Training Programs For New Analysts And Sharing Insights With The Support Team.
• Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operation And Enhance Security Posture.
• Ensure Adherence To Quality Standards And Regulatory Requirements While Implementing Company Policies In All Support Operations.

Skill Requirements

• Advanced Proficiency In Video/Telepresence Technologies And Mecm.
• Strong Analytical Skills With The Ability To Perform Root Cause Analysis And Implement Effective Solutions.
• Familiarity With Itil Frameworks And Best Practices In Support Operations.
• Excellent Communication Skills, Both Written And Verbal, For Effective Collaboration With Team Members And Customers.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting