Video Engineer Consultant

National Associates, Inc.; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Job summary

National Associates, Inc. in Washington, DC, is looking for a Tier 2 VTC engineer responsible for ensuring the reliability of teleconferencing systems. The role demands excellent interpersonal and communication skills, along with the ability to manage multiple priorities independently.

Candidates should have 12+ years of experience with VTC technologies, including Crestron and Cisco VTC platforms, and a Bachelor's degree. This position involves project management and technical customer support within government and educational sectors.

Qualifications

• 12 years experience with VTC technologies.
• 7 years experience with Crestron and Cisco VTC platforms.
• 5 years experience with Video and Audio Controllers and Signaling.
• 5 years experience with Cisco TMS Telepresence.
• 3 years experience advising on system upgrades.

Responsibilities

• Ensure video and audio teleconferencing systems operate reliably.
• Manage multiple customer priorities independently.
• Gather technical requirements and develop solutions.
• Perform site assessments and recommend equipment upgrades.

Skills

Interpersonal and customer service skills

Strong communication

Project management

Technical customer support

Independent work with minimal supervision

Education

Bachelor's Degree

Tools

Crestron VTC platforms

Cisco VTC platforms

Jabber

Webex

Microsoft Lync

Job description

National Associates, Inc. (NAI) is a full-service Staffing and Human Resources Management firm. We represent clients and candidates across every industry. With over 20+ years experience, we currently provide services to the Washington, DC, metropolitan area and 17 other states. In our 20+ years, we have learned that the best way to service our customers is to understand their needs and to facilitate an open line of communication.

Job Description

Year Contract Position

The Tier 2 VTC engineer will be responsible for ensuring that video and potentially audio teleconferencing systems operate in a reliable, available, and scalable manner.

Excellent interpersonal and customer service skills; strong communicator; manages multiple customer priorities at given time; prioritizes and works with designated groups as needed; works independently with limited supervision; is highly motivated.

• 12 years experience - Hands on experience with VTC technologies
• 7 years experience - Specific knowledge and experience with Crestron and Cisco VTC platforms
• 5 years experience - Knowledge of Video and Audio Controllers and Signaling
• 5 years experience - Experience with Cisco TMS Telepresence
• 5 years experience - Experience using Jabber, Webex, and Microsoft Lync
• 7 years experience - Gather technical and business requirements, develop customized solutions and manage customer expectations
• 7 years experience - Perform customer site assessments, complete wall-to-wall inventories, make recommendations on parts needed and support the installed base of systems
• 3 years experience - Ability to provide advice and recommendations on system upgrades, replacements, or new systems
• 7 years experience - Communication with vendors for upgrades and troubleshooting issues with equipment and software
• 4 years experience - VTC field experience within government agencies and public schools
• 10 years experience - Independently manage projects and provide regular updates to the senior staff and management team
• 12 years experience - In-depth knowledge of diverse audio/video systems
• 3 years experience - Polycom and Tandberg VTC systems expertise
• 5 years experience - Installation and maintenance of set top boxes (STBs)
• 12 years experience - Perform maintenance on customer production equipment
• 5 years experience - Capable of training and demonstrating product features and operation to non-technical customers
• 7 years experience - Senior level customer tech support via video, phone, email for complex video conferencing systems, web-conferencing, and AV equipment usage
• 7 years experience - Develop Statement of Work for design and installation of Video solutions such as Cisco Telepresence
• Required - Bachelor's Degree

Desired - Knowledge of Vbrick and Medicast video solutions

Additional Information

All your information will be kept confidential according to EEO guidelines.