Senior Video Data Center Tech Lead

Scientific Games; Dover (DE); On-site; USD 26,000 - 36,000; Full time

Job summary

Scientific Games in Dover, Delaware, is seeking a Video Data Center Technician III to monitor production systems, coordinate casino floor changes, and provide first-level technical support.

You will work with Lottery staff, casino and vendor technicians, Data Center Operations, Network, and Field Service teams to maintain configurations and troubleshoot issues. Requires associate degree or 2–4 years of relevant experience; Windows and Unix/Linux skills are preferred.

Qualifications

• Associate degree in Computer Science, Information Technology, Electronics, or related field.
• Two to four years of relevant operations, gaming, data center, technical support, or systems experience are acceptable.

Responsibilities

• Monitor video lottery production systems, including host, control, terminal, and reporting tools.
• Troubleshoot non-reporting, disconnected, or malfunctioning terminals and devices; restore service per procedures.
• Provide first-level video support to Data Center technicians; coordinate incidents with Network, Field Service, Lottery, casino, and vendor staff.
• Review casino floor installation/move/change requests and verify tests and approvals before implementation.
• Prepare approved projects by configuring host records, terminals, software, denominations, pay tables, and related data.
• Enable devices, collect meters, validate communications and play status; test host and control software/hardware.
• Coordinate with vendors for cabinet changes; maintain manuals and setup docs for new cabinets.
• Maintain records and documentation; follow change-control and quality requirements; support after-hours work.

Skills

Windows systems

Incident response

Troubleshooting

Documentation

Communication

Education

Associate degree in CS/IT/Electronics

Tools

Windows

Unix/Linux

Job description

Scientific Games in Dover, Delaware, is seeking a Video Data Center Technician III to monitor production systems, coordinate casino floor changes, and provide first-level technical support.

You will work with Lottery staff, casino and vendor technicians, Data Center Operations, Network, and Field Service teams to maintain configurations and troubleshoot issues. Requires associate degree or 2–4 years of relevant experience; Windows and Unix/Linux skills are preferred.