Production IT Support Engineer – Lottery Systems

Scientific Games; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Scientific Games seeks a skilled IT support professional to provide first-line assistance, troubleshoot production systems, and ensure reliable operation of lottery software across multiple sites. You will coordinate with internal teams, monitor data transfers, and resolve incidents with a focus on performance and uptime.

Candidates should hold a Bachelor's degree in a related field with 2–4 years of experience, strong MSSQL/Oracle/MySQL experience, Windows Server and AD skills, and familiarity

Qualifications

• BE in Computer Science or related streams and 2–4 years of experience
• Database management experience with backup/restore methodologies (MSSQL/Oracle/MySQL)
• Ability to manage a production platform
• Can work solo or in small teams with minimal guidance
• Windows Server and Active Directory experience
• Flexible and dynamic skill set across different facets of a project
• Basic release management
• Experience operating and supporting complex IT applications and systems
• Basic knowledge of Linux and Windows systems
• Experience with ITIL-based processes and functions

Responsibilities

• First line of support to answer customer inquiries and issues
• Ensure applications run smoothly across jurisdictions/sites
• Ensure data transfer processes run as expected
• Troubleshoot data, application, and customer issues per guidelines
• Interact with internal and external teams regularly
• Design and implement best practices for system support and performance
• Occasional night/weekend work
• Provide lottery software operation and support for customers
• Track and ensure resolution of issues and tasks
• Register, follow up, and resolve incoming service requests and incidents
• Monitor lottery system components and events
• Maintain communication with resolver units and partners
• Participate in calls during outages
• Create reports

Skills

Windows Server

Active Directory

Linux basics

ITIL awareness

Problem solving

Education

Bachelor's degree in Computer Science or related field

Tools

MSSQL

Oracle

MySQL

Release management

Job description

Scientific Games seeks a skilled IT support professional to provide first-line assistance, troubleshoot production systems, and ensure reliable operation of lottery software across multiple sites. You will coordinate with internal teams, monitor data transfers, and resolve incidents with a focus on performance and uptime.

Candidates should hold a Bachelor's degree in a related field with 2–4 years of experience, strong MSSQL/Oracle/MySQL experience, Windows Server and AD skills, and familiarity