Senior Video Operations Technician

Scientific Games, LLC

Dover (DE)

On-site

USD 46,000 - 52,000

Full time

6 days ago

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Job summary

Scientific Games, LLC is seeking a Video Data Center Technician III to support Delaware video lottery operations, monitor production systems, and coordinate casino floor changes. You will troubleshoot terminals, supervisor devices, and vendor software, while maintaining accurate configurations and project records.

The role requires an associate degree or 2–4 years of related experience, strong Windows skills, and familiarity with Unix/Linux environments.

Qualifications

Associate degree in Computer Science, Information Technology, Electronics, or related field or 2–4 years of relevant operations, gaming, data center, tech support, or systems experience.
Experience supporting Windows-based systems; Unix/Linux experience preferred.
Experience monitoring production systems and troubleshooting hardware, software, or device configuration issues.
Ability to read and apply technical procedures, project documentation, spreadsheets, configuration records, and vendor instructions.

Responsibilities

Monitor video lottery production systems, including host, control, communications, terminal, and reporting tools.
Respond to alerts, disconnected devices, meter anomalies, and other operational exceptions.
Troubleshoot non-reporting, disconnected, or malfunctioning terminals, terminal controllers, and local communications devices.
Restore service within approved procedures and elevate unresolved issues.
Provide first-level video support to Data Center technicians and coordinate incident response and planned work with Network, Field Service, Lottery, casino, and vendor personnel.
Review casino floor requests for installations, moves, removals, conversions, and software changes; verify configurations tested and approved before implementation.