Video Operations Technician III: Lottery Systems

sglottery

Dover (DE)

On-site

USD 29,000 - 33,000

Full time

4 days ago

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Job summary

Scientific Games is seeking a Video Data Center Technician III to support Delaware video lottery operations, monitoring production systems, coordinating casino floor changes, and testing host and vendor software and hardware.

You will work with Lottery staff, casino and vendor technicians, Data Center Operations, Network, and Field Service teams to maintain configurations, troubleshoot issues, and accelerate service restoration.

Qualifications

Associate degree or 2–4 years of related operations, gaming, data center, technical support, or systems experience.
Experience supporting Windows-based systems; Unix/Linux experience preferred.
Experience monitoring production systems and troubleshooting hardware, software, or device configuration issues.
Ability to read and apply technical procedures, project documentation, spreadsheets, and vendor instructions.

Responsibilities

Monitor video lottery production systems and respond to alerts, disconnections, and anomalies.
Troubleshoot non-reporting terminals and related hardware; restore service per procedures.
Provide first-level video support and coordinate incident response with cross-functional teams.
Review casino floor requests for installations and verify configurations tested and approved.
Configure and prepare host/terminal data and software combinations for deployment.
Test host, control software, and vendor systems in the video test environment.