Veterinary Receptionist

BluePearl Pet Hospital; Southfield (MI); Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Pet insurance

Professional development

401(k)

Paid time off

Employee discounts

Zusammenfassung

BluePearl Pet Hospital in Southfield, MI is seeking extraordinary Client Service Coordinators to join our team. This role requires greeting clients, triaging arrivals, and providing compassionate support in a fast-paced veterinary setting.

You will be the first point of contact, ensuring clients receive accurate appointment information, calming assistance, and resources for grieving pet owners. Flexible shifts include 10am-6pm, 2pm-10pm, and 9pm-5am.

Qualifikationen

• Excellent customer service and interpersonal skills.
• Clear, calm communication with clients and on the phone.
• Ability to assess arrival needs and triage emergencies when needed.
• Provide accurate appointment details and prep instructions to clients.
• Offer emotional support and resources to grieving clients.

Aufgaben

• Greet clients with warmth and professional acknowledgement at entry.
• Speak clearly and calmly to clients in person and by phone.
• Assess each client and pet on arrival to determine urgency (stat vs standard).
• Confirm all appointments and communicate preparation steps to clients.
• Serve as liaison between clients and service teams during pet care and aftercare.

Kenntnisse

Customer service

Communication skills

Compassionate listening

Phone etiquette

Jobbeschreibung

BluePearl Pet Hospital in Southfield, MI is hiring extraordinary Client Service Coordinators!

• Are you an excellent customer service professional?
• Do you offer guidance, comfort, and support?
• Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

This position offers flexible shifts including: (10am - 6pm) (2pm - 10pm) and (9pm - 5am).

If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.

At BluePearl Pet Hospital, our Client Service Coordinators are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

As a Client Services Coordinator

• You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• You are always offering a friendly smile, strong eye contact and an approachable demeanor.
• You are a compassionate listener.
• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• You will assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• You will determine whether an emergency arrival is a “stat” versus “standard” emergency.
• You will respond to non-patient calls or visitors and connect them to the appropriate team member.
• You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• We value your health and well-being as an associate by providing you with the following:
• Medical, dental, vision, and life insurance options.
• Flexible work schedules
• 401k and retirement planning
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans
• Health and well-being resources to assist with stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management skills.
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.