Senior Referral Coordinator

BluePearl Vet, LLC; Ann Arbor (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Parental leave

401k

Flexible schedules

Paid time off

Floating holidays

Job summary

BluePearl Pet Hospital in Detroit market is hiring a Senior Referral Coordinator to manage referral operations, portal administration, and partner relationships. This in-office role requires coordinating referrals between referring practices and clinicians across Ann Arbor and surrounding locations.

You will train teams, conduct audits, promote portal adoption, and support outreach events, ensuring timely follow-up and data accuracy to grow hospital referrals and community presence.

Qualifications

• Experience coordinating referrals between veterinary practices and hospital clinicians.
• Ability to manage and audit referral data for accuracy.
• Strong relationship-building skills with external partners.
• Proven ability to train staff on referral processes and portal usage.

Responsibilities

• Oversees referral operations and workflow management.
• Serves as primary operations contact for referring practices.
• Coordinates referral communication between veterinarians and clinicians.
• Supports onboarding of new referring practices and clinician introductions.
• Maintains and improves hospital referral workflows.
• Performs routine audits of referrals entered and documented.
• Trains hospital teams on referral workflows and documentation expectations.
• Promotes portal adoption during outreach efforts.
• Monitors referral activity and case routing for timeliness.
• Manages portal users, access, and referral routing.
• Educates referring practices on portal functionality and best practices.
• Coordinates continuing education and community event logistics.
• Gathers market intelligence and opportunities for CES follow-up.

Skills

Referral operations

Portal administration

Relationship management

Clinical communications

Event coordination

Tools

Referral portal software

Job description

BluePearl Pet Hospital is now hiring for a professional, customer-service oriented Sr. Referral Coordinator to join our team!

Tentative Schedule:

5 days a week M-F, with some nights & weekends for events

Travel Requirement:

Position is for the Detroit Market supporting Ann Arbor, Auburn Hills, Farmington, and Southfield. This is an in office position (no remote days) and will spend time at all locations.

The Senior Referral Coordinator supports hospital growth through referrals and execution of local marketing initiatives.

As a Senior Veterinary Referral Coordinator

• Responsible for referral operations and workflow management, portal administration and optimization, tracking accuracy, and routine audits.
• Serves as the primary operational contact for referring veterinary practices.
• Builds and maintains strong relationships with assigned referral partners.
• Coordinates referral communication between referring veterinarians and clinicians.
• Supports onboarding of new referring practices and clinician introductions.
• Ensures timely resolution of referral questions and operational concerns.
• Maintains and improves in‑hospital referral workflows.
• Performs routine audits to ensure referrals are accurately entered, assigned, and documented.
• Develops and reinforces standardized referral processes.
• Trains hospital teams on referral workflows and documentation expectations.
• Identifies workflow gaps and partner with hospital leadership to implement improvements.
• Monitors referral activity to ensure timely follow‑up and appropriate case routing.
• Serves as the primary administrator for the referral portal.
• Maintains accurate clinician, service, and hospital information.
• Manages portal users, access, and referral routing.
• Educates referring practices on portal functionality and best practices.
• Promotes portal adoption during PDVM outreach.
• Monitors portal utilization and coordinate issue resolution.
• Maintains the Shared Referral Visit Tracker.
• Documents PDVM visits, referral opportunities, competitor intelligence, and follow‑up actions.
• Provides referral activity updates and operational insights to the CES and hospital leadership.
• Maintains accurate referral reporting and documentation.
• Executes outreach plans developed by the CES.
• Conducts scheduled pDVM visits.
• Delivers approved marketing materials.
• Supports clinician introductions and service promotions.
• Gathers market intelligence and identify opportunities for CES follow‑up.
• Coordinates continuing education and community event logistics.
• Manages registration, vendors, materials, and onsite execution.
• Completes post‑event operational follow‑up.
• Coordinates continuing education and community event logistics.
• Manages registration, vendors, materials, and onsite execution.
• Completes post‑event operational follow‑up.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

We value your health and well‑being as an associate by providing you with the following:

• Medical, dental, vision, and life insurance options.
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans
• We promote a family‑like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment‑based green card.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.