Senior Vehicle Title Specialist

Cox Enterprises, Inc.; College Park (GA); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Enterprises, Inc. is seeking a Title Specialist II in College Park, GA to process and review complex vehicle title transactions with strict attention to accuracy and deadlines.

You will resolve intricate title issues, ensure compliance with DMV requirements, and mentor junior team members while supporting process improvements and cross-department communications. The role emphasizes quality control, aging inventory management, and collaboration with dealers, financial institutions, and state

Qualifications

• HS diploma or GED with 3 years in title-related work.
• Alternative: any degree/certification beyond HS with up to 1 year experience.
• Or 5 years experience in a related field.
• Minimum 2–3 years of vehicle title processing experience.
• Strong knowledge of title laws, lien processes, registrations, and vehicle ownership documentation.
• Experience resolving title defects and complex title-related exceptions.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, and Teams.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication.
• Ability to prioritize workload and meet established deadlines.
• Proven ability to work independently while collaborating effectively within a team environment.

Responsibilities

• Process and review vehicle title transactions accurately and within service level agreements.
• Research, resolve, and monitor complex title issues, including missing documents, title defects, liens, odometer discrepancies, and ownership concerns.
• Ensure compliance with state DMV requirements, company policies, and audit standards.
• Serve as a resource for Title Specialists by providing guidance on title processing and exception resolution.
• Communicate professionally with internal departments, dealers, financial institutions, auctions, government agencies, and customers regarding title-related matters.
• Review work for accuracy and identify opportunities to improve quality and efficiency.
• Assist leadership with training and onboarding of new team members.
• Track and manage aging inventory to ensure timely resolution of outstanding title issues.
• Maintain productivity and quality metrics in accordance with departmental goals.
• Escalate unresolved title concerns and recommend solutions to management.
• Support special projects, system testing, and process improvement initiatives as assigned.
• Maintain detailed records and documentation of title transactions and customer communications.

Skills

Title processing

Attention to detail

Communication

Time management

Teamwork

Education

High School Diploma

Associate's degree

Bachelor's degree

Tools

Microsoft Office Suite

Outlook

Excel

Teams

Job description

Cox Enterprises, Inc. is seeking a Title Specialist II in College Park, GA to process and review complex vehicle title transactions with strict attention to accuracy and deadlines.

You will resolve intricate title issues, ensure compliance with DMV requirements, and mentor junior team members while supporting process improvements and cross-department communications. The role emphasizes quality control, aging inventory management, and collaboration with dealers, financial institutions, and state