Vehicle Title Compliance Specialist II

CAI Cox Automotive Corp Svcs., LLC; Fairfield (NJ); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Holiday leave

Job summary

Cox Automotive in the United States is seeking a Specialist II to manage vehicle title processing and verification at a Cox location. The role involves checking titles, confirming VINs and odometer readings, and resolving discrepancies with customers, dealers, and regulatory agencies.

You will work with the manager to address title problems, ensure compliance with DMV rules, and support sales day activities. A HS diploma with relevant experience or higher degree candidates are welcome to apply.

Qualifications

• High School Diploma or GED with 3 years of related experience.
• Alternative: any degree/certification beyond HS or up to 1 year related experience (or 5 years total).
• Effective communication skills are required.
• Problem-solving and organizational skills are essential.
• Basic computer software skills are required.
• Vision abilities include close, distance, and depth perception.
• Notary seals and stamps are preferred.

Responsibilities

• Process and re-assign titles for vehicles sold by the auction.
• Examine vehicle titles for accuracy and conformity to requirements.
• Verify acceptance of the title in the filing state.
• Confirm VIN, odometer, lien releases, and any alterations.
• Determine negotiability and assess for potential fraud.
• Resolve titling issues through customer, dealer, and regulator interactions.
• Negotiate price adjustments between buyer and seller when needed.
• Maintain knowledge of DMV laws and state titling regulations.
• Handle inbound calls courteously and route to the appropriate department.
• Assist with sale day transactions using AS400 and provide customer service.
• Run title reports, contact sellers about outstanding titles.
• Issue gate passes for no-sale vehicles and purchases.
• Support sale day balancing and 15-day title reports for consignments.
• Match invoices to reports and obtain titles from sellers.
• Note title status in the system and assist with audits.
• Observe safety procedures and participate in Safety Excellence activities.
• Other duties as assigned by management.

Skills

Effective communication

Problem solving

Organizational skills

Basic computer skills

Education

High School Diploma/GED

Any degree/certification beyond HS or 1 year related experience

5 years related experience

Job description

Cox Automotive in the United States is seeking a Specialist II to manage vehicle title processing and verification at a Cox location. The role involves checking titles, confirming VINs and odometer readings, and resolving discrepancies with customers, dealers, and regulatory agencies.

You will work with the manager to address title problems, ensure compliance with DMV rules, and support sales day activities. A HS diploma with relevant experience or higher degree candidates are welcome to apply.