Senior Vehicle Logistics & Dispatch Specialist

Cox Enterprises; Sutton (MA); Hybrid; USD 28,000 - 41,000; Full time

Job summary

Cox Enterprises is seeking a Senior Vehicle Operations Logistics Specialist to coordinate and manage the transport of customer vehicles to Manheim auction sites and other regional locations. You will build relationships with the Manheim commercial team, manage multiple location email boxes, and process a variety of orders in AS400 while maintaining strong margins.

The role requires 1–3 years of admin experience (automotive preferred), solid MS Office skills, and the ability to work independently

Qualifications

• 1–3 years administrative experience (in automotive industry preferred).
• Working knowledge of computer usage including Microsoft Excel, Outlook, and Word.
• Ability to work independently in a matrix environment to execute and deliver results.
• Excellent customer service and multi-tasking skills.
• High attention to detail including precise data entry.
• Excellent written and verbal communication skills.
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment.

Responsibilities

• Build relationship with Manheim Auction commercial team and management.
• Show proficiency with communication via recorded line phone system.
• Manage email boxes for multiple locations and collaborate on regional emails.
• Entry of all manual orders and processing of other AS400 system orders.
• Manage escalated Client Success VINs with carriers and agents.
• Monitor holds and verification delays.
• Dispatch negotiation and a high understanding of sales tactics to increase margin.
• Action AutoIMS for Trans Delay Holds, Cancellations, ETA's.
• Following Up with carriers on several VINs daily.
• Process Fees and post assessorial charges to record.
• Request Hold Harmless/Releases.
• Investigating kickback of VINs by carriers to get units re-dispatched.
• Be comfortable holding carriers accountable to their plan.
• Create and manage corrective action of a vendor.
• Monitoring order entry failures throughout the day and correct.
• Understanding of margin relative to position and some tracking of margin requirements.
• Monitoring and correcting master data files for location errors.
• Measuring performance - understanding analytics for clients and vendors.
• Report on performance results for high level management and executive leaders.
• Compile vehicle transportation related data and generate reports.
• Follow all job-related duties as directed by supervisor.
• Be an outside the box thinker who can solve problems quickly.
• Working knowledge of Microsoft Excel, Outlook, and Word.
• Ability to work independently in a hybrid environment to execute and deliver results.
• History of customer service and multi-tasking position(s).
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment.
• Excellent written and verbal communication skills.

Skills

Administrative experience

Microsoft Excel

Microsoft Outlook

Microsoft Word

Excellent communication

Customer service

Data entry

Attention to detail

Education

High School Diploma

Tools

AS400

Job description

Cox Enterprises is seeking a Senior Vehicle Operations Logistics Specialist to coordinate and manage the transport of customer vehicles to Manheim auction sites and other regional locations. You will build relationships with the Manheim commercial team, manage multiple location email boxes, and process a variety of orders in AS400 while maintaining strong margins.

The role requires 1–3 years of admin experience (automotive preferred), solid MS Office skills, and the ability to work independently