Senior Vehicle Logistics & Dispatch Specialist

Cox Enterprises; Harrisburg (NC); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Job summary

Cox Enterprises is seeking a Senior Vehicle Operations Logistics Specialist to coordinate and manage the transport of customer vehicles to Manheim auction sites and surrounding areas. You will build relationships with the auction team, manage regional emails, and enter orders in AS400 while monitoring holds and delays.

You will negotiate with carriers to improve margins, participate in analytics, and generate performance reports for leadership.

Qualifications

• 1-3 years administrative experience (in automotive industry preferred).
• Microsoft Excel, Outlook, and Word usage required.
• Ability to work independently in a matrix environment to execute and deliver results.
• Excellent customer service and multi-tasking skills.
• High attention to detail including precise data entry.
• Excellent written and verbal communication skills.
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment.
• High School Diploma or equivalent.
• Valid Driver's License and the ability to pass a background check and drug test required.

Responsibilities

• Facilitate and manage transport of customer vehicles to and from Manheim auction sites and region.
• Build relationship with Manheim Auction commercial team and management.
• Manage email boxes for multiple locations and collaborate on regional emails.
• Enter manual orders and process other AS400 system orders.
• Manage escalated Client Success VINs with carriers and agents.
• Monitor holds and verification delays.
• Dispatch negotiation to increase margin.
• Use AutoIMS for delays, holds, and cancellations.
• Follow up with carriers on VINs daily.
• Process fees and post charges to records.
• Request Hold Harmless/Releases.
• Investigate VIN kickbacks by carriers for re-dispatch.
• Hold carriers accountable to their plan.
• Create and manage corrective action of a vendor.
• Monitor order-entry failures and correct.
• Understand margin and track requirements.
• Monitor and correct master data files for location errors.
• Measure performance and report to executives.
• Compile vehicle transport data and generate reports.
• Follow all duties as directed by supervisor.
• Be an outside the box thinker who solves problems quickly.
• Proficient with Excel, Outlook, and Word.
• Ability to work in a hybrid environment delivering results.

Skills

Administrative experience

Customer service

Data entry

Multi-tasking

Attention to detail

Excel

Outlook

Word

Education

High School Diploma or equivalent

Tools

AS400

Job description

Cox Enterprises is seeking a Senior Vehicle Operations Logistics Specialist to coordinate and manage the transport of customer vehicles to Manheim auction sites and surrounding areas. You will build relationships with the auction team, manage regional emails, and enter orders in AS400 while monitoring holds and delays.

You will negotiate with carriers to improve margins, participate in analytics, and generate performance reports for leadership.