Senior Vehicle Logistics & Dispatch Specialist

Cox Enterprises; Phoenix (AZ); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

7 holidays

Bereavement leave

Vote time off

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Enterprises in Phoenix, AZ is seeking a Senior Vehicle Operations Logistics Specialist to facilitate and manage the transport of customer vehicles to and from Manheim auction sites and other regional locations. You will build relationships with the Manheim commercial team, manage multiple email boxes, and enter manual orders in AS400 while ensuring timely delivery.

You should have 1–3 years administrative experience, proficient in Excel, Outlook, and Word, and the ability to work

Qualifications

• 1-3 years administrative experience (in automotive industry preferred).
• Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
• Ability to work independently in a matrix environment to execute and deliver results
• Excellent customer service and multi-tasking skills
• High attention to detail including precise data entry
• Excellent written and verbal communication skills
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• High School Diploma or equivalent
• Valid Driver's License and the ability to pass a background check and drug test required.

Responsibilities

• Build relationship with Manheim Auction commercial team and management
• Show proficiency with communication via recorded line phone system
• Manage email boxes for multiple locations and collaborate on regional emails
• Entry of all manual orders and processing of other AS400 system orders
• Manage escalated Client Succes VINs with carriers and agents
• Monitor holds and verification delays
• Dispatch negotiation and a heavy understanding of sales tactics to increase margin
• Action AutoIMS for Trans Delay Holds, Cancellations, ETA's
• Following Up with carriers on several VINs daily
• Process Fees and post assessorial charges to record
• Request Hold Harmless/Releases
• Investigating kickback of VINs by carriers to get units re-dispatched
• Be comfortable holding carriers accountable to their plan
• Create and manage corrective action of a vendor
• Monitoring order entry failures throughout the day and correct
• Understanding of margin relative to position and some tracking of margin requirements
• Monitoring and correcting master data files for location errors
• Measuring performance - understanding analytics for clients and vendors
• Report on performance results for high level management and executive leaders
• Compile vehicle transportation related data and generate reports
• Follow all job-related duties as directed by supervisor
• Be an outside the box thinker who can solve problems quickly
• Working knowledge of Microsoft Excel, Outlook, and Word
• Ability to work independently in a hybrid environment to execute and deliver results
• History of customer service and multi-tasking position(s)
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• Excellent written and verbal communication skills

Skills

Customer service

Multi-tasking

Communication skills

Attention to detail

Education

High School Diploma or equivalent

Some college education

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Cox Enterprises in Phoenix, AZ is seeking a Senior Vehicle Operations Logistics Specialist to facilitate and manage the transport of customer vehicles to and from Manheim auction sites and other regional locations. You will build relationships with the Manheim commercial team, manage multiple email boxes, and enter manual orders in AS400 while ensuring timely delivery.

You should have 1–3 years administrative experience, proficient in Excel, Outlook, and Word, and the ability to work