Senior Vehicle Logistics & Dispatch Lead - Hybrid

Cox Enterprises; Wilmington (DE); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Job summary

Cox Enterprises in Wilmington, DE seeks a Senior Vehicle Operations Logistics Specialist to facilitate transport of customer vehicles to Manheim auction sites and other regional locations. You will build relationships with the Manheim Auction team, manage orders in AS400, and coordinate with carriers to ensure timely, cost-effective deliveries.

The role requires 1-3 years administrative experience, proficiency with Excel, Outlook, and Word, and the ability to work independently in a hybrid

Qualifications

• 1-3 years administrative experience (in automotive industry preferred).
• Working knowledge of computer usage including Microsoft Excel, Outlook, and Word.
• Ability to work independently in a matrix environment to execute and deliver results
• Excellent customer service and multi-tasking skills
• High attention to detail including precise data entry
• Excellent written and verbal communication skills
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• High School Diploma or equivalent
• Valid Driver's License and the ability to pass a background check and drug test required.

Responsibilities

• Build relationship with Manheim Auction commercial team.
• Manage email boxes for multiple locations and collaborate on regional emails.
• Entry of all manual orders and processing of other AS400 system orders.
• Manage escalated Client Succes VINs with carriers and agents.
• Monitor holds and verification delays.
• Dispatch negotiation and a heavy understanding of sales tactics to increase margin.
• Action AutoIMS for Trans Delay Holds, Cancellations, ETA's.
• Following Up with carriers on several VINs daily.
• Process Fees and post assessorial charges to record.
• Request Hold Harmless/Releases.
• Investigating kickback of VINs by carriers to get units re-dispatched.
• Be comfortable holding carriers accountable to their plan.
• Create and manage corrective action of a vendor.
• Monitoring order entry failures throughout the day and correct.
• Understanding of margin relative to position and some tracking of margin requirements.
• Monitoring and correcting master data files for location errors.
• Measuring performance - understanding analytics for clients and vendors.
• Report on performance results for high level management and executive leaders.
• Compile vehicle transportation related data and generate reports.
• Follow all job-related duties as directed by supervisor.
• Be an outside the box thinker who can solve problems quickly.
• Working knowledge of Microsoft Excel, Outlook, and Word.
• Ability to work independently in a hybrid environment to execute and deliver results.
• History of customer service and multi-tasking position(s).
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment.
• Excellent written and verbal communication skills.

Skills

Customer service

Multi-tasking

Attention to detail

Excel

Outlook

Communication skills

Data entry

Problem solving

Education

High School Diploma or equivalent

Some college education

Tools

AS400 system

MS Word

MS Excel

MS Outlook

Job description

Cox Enterprises in Wilmington, DE seeks a Senior Vehicle Operations Logistics Specialist to facilitate transport of customer vehicles to Manheim auction sites and other regional locations. You will build relationships with the Manheim Auction team, manage orders in AS400, and coordinate with carriers to ensure timely, cost-effective deliveries.

The role requires 1-3 years administrative experience, proficiency with Excel, Outlook, and Word, and the ability to work independently in a hybrid