Senior Value Engineer

Smart Communications group; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Health savings account (HSA)

Flexible spending plan

Life and AD&D insurance

Short/Long-term disability insurance

Gym membership reimbursement

401K contribution

18 days holiday + birthday day off

Job summary

Smart Communications is seeking a Senior Value Engineer to build the business case that wins our most strategic deals by quantifying customer pain and the value of solving it. You will work within the Global Revenue Readiness & Enablement team, collaborating with revenue colleagues to shape the method and deliver executive-ready analyses.

Based in North America and fully remote, you will spend time in live opportunities, build models, and create reusable assets while coaching the field.

Qualifications

• 5+ years in value engineering, value consulting, or related fields.
• Track record building business cases in complex enterprise sales — ROI, TCO and payback.
• Strong financial modelling and challenging assumptions with rigor.
• Confident running value discovery with senior stakeholders and executive conversations.
• Able to make a complex case concise with a clear narrative.
• Self-directed; building a new function and evolving the method.
• Based in North America, willing to travel to customer sites.

Responsibilities

• Partner with account executives and solution consultants on strategic opportunities — run value discovery, establish the current-state baseline and the cost of inaction, and quantify the value drivers.
• Build clear, transparent financial and operational models, and validate the inputs and assumptions directly with customer stakeholders.
• Develop executive-ready decision cases — ROI, TCO, payback and risk— and support the account team in presenting them to senior stakeholders.
• Provide sellers a defensible economic case to anchor investments and pricing.
• Own our ROI platform in live deals — configure it, connect to credible assumptions, and produce measurable outputs.
• Collaborate with Revenue teams to shape the value methodology and standards.
• Hand the accepted value baseline to Services and Customer Success to ensure continuity into delivery and renewal.
• Build reusable value assets — industry value maps, use-case models, benchmark libraries, calculators and executive narratives.
• Coach account executives and solution consultants on value-based selling and embed it into sales plays.

Skills

Value discovery

ROI modelling

Financial modelling

Executive communication

Stakeholder engagement

Self-directed

Solution consulting

Travel readiness

Tools

ROI platform

Job description

Summary

The Senior Value Engineer builds the economic case that wins our most strategic deals - quantifying customer pain, modelling the value of solving it, and giving our sellers something a CFO will take seriously. This is a senior role within the Value Engineering Practice, part of Global Revenue Readiness & Enablement.

About Smart Communications

Smart Communications is a leading customer engagement technology provider for regulated industries. The company helps organizations simplify the complex interactions that shape people's lives by enabling more connected, personalized, and trusted customer engagement. Its Customer Engagement Platform brings together data collection, customer communications, journey orchestration, trusted AI, and information management to help organizations create seamless experiences across the customer lifecycle. By connecting the systems, processes, and interactions that drive critical business outcomes, Smart Communications enables organizations to improve customer experience, increase operational efficiency, strengthen compliance, and build trust at every touchpoint. more than 700 enterprises worldwide, including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp, rely on Smart Communications to power engagement in regulated environments. With more than 30 pre-built integrations to leading enterprise platforms including Salesforce, AWS, Guidewire, Duck Creek, OneSpan, and Pega, Smart Communications powers more than 60 billion mission-critical customer interactions each year.

Who are you?

You are a value engineer, consultant or solution engineer with real financial rigour, and you would rather change the outcome of a handful of strategic deals than touch every opportunity. You are as comfortable in a discovery session as you are in a spreadsheet, and you know a business case only counts when the customer agrees with the assumptions. You want ownership of the method, not just execution of it - you uwill work alongside Revenue teams on how value engagements are run, and you will own the craft. Roughly 60% of your time sits in live strategic opportunities, 25% building models, tools and reusable assets, and 15% coaching the field. This role sits within Global Revenue Readiness & Enablement, reporting to the VP of GRRE.

The responsibilities of the role include:

• Partner with account executives and solution consultants on selected strategic opportunities — run value discovery, establish the current-state baseline and the cost of inaction, and quantify the value drivers
• Build clear, transparent financial and operational models, and validate the inputs and assumptions directly with customer stakeholders
• Develop executive-ready decision cases — benefit ranges, investment, ROI, TCO, payback and risk treatment — and support the account team in presenting them to senior customer stakeholders
• Give sellers a defensible economic case to anchor the investment decision and hold price
• Own our ROI platform in live deals — configure it, connect it to credible assumptions, and make its output something a customer will sign up to
• Work alongside Revenue teamsto shape the value methodology: engagement criteria, discovery standards, modelling standards and quality expectations
• Hand the accepted value baseline to Services and Customer Success so the case carries into delivery, adoption and renewal
• Build reusable value assets — industry value maps, use-case models, benchmark libraries, calculators and executive narratives — so the capability scales beyond one person
• Coach account executives and solution consultants, and help embed value selling into sales plays, MEDDPICC and field readiness

What we're looking for:

Must have skills/experience:

• 5+ years in value engineering, value consulting, management consulting, business transformation, or solution consulting with strong financial rigour
• A track record of building business cases in complex enterprise sales cycles — ROI, TCO and payback — and seeing them used in live deals
• Strong financial modelling, and the intellectual honesty to challenge an assumption rather than accept a convenient one
• Confident running value discovery with senior business stakeholders, and comfortable contributing in an executive conversation
• Able to make a complex case concise — clear writing, clean models, and a story a seller can retell
• Self-directed. This is a new function, and you will be building as you go
• Based in North America, with willingness to travel to customers at the level expected of an account executive or solution consultant

Advantageous skills/experience:

• Experience presenting business cases directly to CFO, COO or CIO stakeholders
• Industry fluency in financial services, insurance or healthcare
• Background in enterprise SaaS environments
• Familiarity with value platforms and ROI tooling
• Experience with MEDDPICC or a comparable qualification methodology
• Experience coaching account executives or solution consultants on value-based selling

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We're not complainers we're problem solvers.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don't sit on the sidelines.
• Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask 'why?' so that we can help remove complexity. We don't allow hurdles to get in our way.
• Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don't believe in being busy for the sake of being busy, we focus on productivity.
• Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don't want anyone to feel disengaged, we're in this together!

What's the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive.

In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including extensive health, dental and vision insurance, employer-funded health savings account, flexible spending plan, life and AD&D insurance, short and long term disability insurance, gym membership reimbursement, and 401K contribution, as well as 18 days' holiday allowance plus an additional day off on your birthday!

This role is fully remote.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of color, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit:

https://www.smartcommunications.com/