Solutions Implementation Specialist

Smart Communications.; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

HSA

401K

Gym reimbursement

Paid time off

Job summary

Smart Communications is seeking a Solutions Implementation Specialist to deliver on-time, on-budget deployments with high client satisfaction. You will install, configure, and transfer knowledge on-site, mentoring junior staff and supporting project plans.

The role emphasizes strong communication, problem solving, and adherence to delivery schedules while maintaining quality documentation and professional client interfaces.

Qualifications

• 4–7 years of technical experience including working in SaaS platforms.
• Excellent verbal and written communication skills.
• Logical and analytical problem solving abilities.
• Positive client service attitude with a can-do approach.

Responsibilities

• Implement Smart Communications solutions at customer sites.
• Install and configure Smart Communications products on client sites.
• Conduct product knowledge transfer sessions on site.
• Provide mentoring and technical guidance to junior team members.
• Support and maintain project plans and change controls.
• Report progress and escalate risks to resolve issues for client and company.
• Ensure delivery schedules and budgets are met.
• Map client requirements to Smart Communications solutions.

Skills

RESTful APIs

JSON/XML

SaaS platforms

Strong communication

Problem solving

Tools

Postman

Job description

The Solutions Implementation Specialist (internally titled "Consultant") willl be responsible for managing the successful delivery of Smart Communications solutions. These solutions will be on time, within budget and meeting excellent client satisfaction standards.

The responsibilities of the role include:

• Implement Smart Communications solutions at customer sites.
• Installation and configuration of Smart Communications products on client sites
• Conducts a product knowledge transfer session to customers while on site
• Works with appropriate team members to achieve successful project completion, providing mentoring and technical guidance to more junior team members.
• Supports and maintains project plans provided by the Project Manager or Senior Consultant.
• Deputized in the absence of Project Manager or Senior Consultant
• Reports regularly, identifying and diagnosing issues and needs, escalating potential risks as far as necessary to resolve for both Smart Communications and the client
• Meets delivery schedules and budgets.
• Supports project change controls, ensuring Smart Communications’ contractual position.
• Supports client implementation document and provide quality implementation documentation on time
• Interfaces with client in a professional manner
• Understanding client requirements and mapping to Smart Communications solutions.

Key Performance Indicators for the role:

• Deliver against Company customer satisfaction targets.
• Deliver against Company Services Revenue and Profitability Targets.
• Deliver against delivery schedule and budget within project plans.
• Deliver against agreed personal technical development plan.

What we’re looking for:

• 4-7 years of technical experience including working in SaaS platforms.
• Excellent verbal and written communication skills.
• Logical and analytical problem solving skills.
• Positive client service approach with a ‘Can do-will do’ attitude.

Proven technical skills in:

• Designing, developing, and consuming RESTful web services.
• Proficiency in JSON, XSD and XML.
• Appreciation of WCM, CRM and ECM technologies.
• Print Formats: PostScript, PDF, AFP

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
• Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
• Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive.

In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including extensive health, dental and vision insurance, employer-funded health savings account, flexible spending plan, life and AD&D insurance, short and long term disability insurance, gym membership reimbursement, and 401K contribution, as well as 18 days’ holiday allowance plus an additional day off on your birthday!

This role is fully remote.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of color, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.