Consultant

Smart Communications group; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employer-funded health savings account

Flexible spending plan

Life insurance

AD&D insurance

Short-term disability insurance

Long-term disability insurance

Gym membership reimbursement

401K contribution

18 days’ holiday allowance

Birthday day off

Job summary

Smart Communications is seeking a Professional Services Consultant to deliver our Conversation Cloud solutions remotely, ensuring projects meet timelines, budgets, and high client satisfaction. You will design REST/SOAP integrations, map client requirements to our platform, and provide thorough implementation documentation.

This fully remote role emphasizes strong communication, technical acumen across cloud platforms, and teamwork to drive successful outcomes for diverse clients.

Qualifications

• 4-7 years of technical SaaS experience.
• Excellent verbal and written communication.
• Strong analytical and problem-solving skills.
• Commercial decision-making and client-service orientation.

Responsibilities

• Lead remote delivery of Smart Communications solutions on time and on budget.
• Design integrations via REST/SOAP with customer APIs.
• Transfer product knowledge to customers at project close.
• Coordinate with teams to ensure successful project completion.
• Maintain project plans and support change controls.

Tools

AWS

Azure

GCP

REST

JSON

XML/XSD

CCM

WCM

CRM

ECM

ADFS

OKTA

SAML

OpenID

Job description

The Professional Services Consultant will be responsible for managing the successful delivery of Smart Communications solutions. These solutions will be on time, within budget and meeting excellent client satisfaction standards.

About Smart Communications

Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud™ platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre-built connectors, Smart Communications’ cloud-native platform integrates effortlessly with the world’s most trusted enterprise systems including Salesforce, Guidewire, DuckCreek, OneSpan, and Pega, enabling more than 60 billion mission-critical customer conversations globally, and driving faster time to value.

Responsibilities

• Implementing Smart Communications solutions remotely with occasional onsite sites
• Design solutions including integration with customer’s APIs through REST and/or SOAP Web Services
• Perform a product knowledge transfer to customer at conclusion either on site or remotely
• Work with appropriate team members to achieve successful project completion.
• Support and maintain project plans provided by the Project Manager or Principal Consultant.
• Deputize in the absence of Project Manager or Principal Consultant
• Report regularly, identifying and diagnosing issues and needs, escalating potential risks as far as necessary to resolve for both Smart Communications and customer
• Meet delivery schedules and budgets.
• Support project change controls, ensuring Smart Communications’ contractual position.
• Support post-project reviews.
• Support customer implementation document and provide quality implementation documentation on time
• Interface with client in a professional manner
• Understanding client requirements and mapping to Smart Communications solutions.

What we’re looking for

Must have skills/experience:

PERFORMANCE INDICATORS

• Deliver against Company customer satisfaction targets.
• Deliver against Company Services Revenue and Profitability Targets.
• Deliver against delivery schedule and budget within project plans.
• Deliver against agreed personal technical development plan.

ESSENTIAL QUALIFICATIONS

• 4-7 years of technical experience including working in SaaS platforms.
• Excellent verbal and written communication skills.
• Logical and analytical problem-solving skills.
• Good commercial decision-making skills.
• Positive client service approach with a ‘Can do-will do’ attitude.
• Proven technical skills in:
  • Major cloud platforms (e.g., AWS, Azure, GCP).
  • RESTful web services.
  • Proficiency in JSON, XSD and XML.
  • Appreciation of CCM, WCM, CRM and ECM technologies
    • Understanding of authentication modes and Identity Providers including Active Directory, ADFS, OKTA, SAML and OpenID

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
• Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
• Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive.

• extensive health insurance
• dental insurance
• vision insurance
• employer-funded health savings account
• flexible spending plan
• life insurance
• AD&D insurance
• short-term disability insurance
• long-term disability insurance
• gym membership reimbursement
• 401K contribution
• 18 days’ holiday allowance
• an additional day off on your birthday

This role is fully remote.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit:

https://www.smartcommunications.com/