Senior UX Researcher, Payments Growth

Airbnb; United States; Hybride; USD 180 000 - 224 000; Plein temps

Avantages offerts par ce poste

Bonus

Equity

Benefits

Employee Travel Credits

Résumé du poste

Airbnb is seeking a Staff UX Researcher focused on Payments in the San Francisco Bay Area. You will lead end-to-end payments research, combining qualitative and quantitative methods to uncover user insights that inform product decisions and drive trust in transactions.

You will collaborate with Product, Design, Business Operations, and Data Science, deliver quick reads when needed and deeper studies when decisions require, and travel to offices for key workshops.

Qualifications

• 10+ years of research experience in both qualitative and quantitative methods.
• Ability to design and analyze surveys and run statistical analysis.
• Experience with payments, fintech, or high-trust financial domains.

Responsabilités

• Own end-to-end guest payments research, prioritizing multiple workstreams and planning foundational and evaluative studies.
• Balance speed and rigor by delivering quick reads when needed and deeper studies when decisions require.
• Triangulate qualitative and quantitative data to distill insights into clear, actionable narratives for stakeholders at all levels.
• Partner closely with cross-functional teams including Product, Design, Business Operations, and Data Science to shape strategy.
• Facilitate brainstorming and workshops to drive research-backed product decisions, with travel to the San Francisco office for in-person collaborations.

Connaissances

Research leadership

Mixed-methods

Statistical analysis

Surveys design

Payments domain

Executive storytelling

Description du poste

Airbnb is seeking a Staff UX Researcher focused on Payments in the San Francisco Bay Area. You will lead end-to-end payments research, combining qualitative and quantitative methods to uncover user insights that inform product decisions and drive trust in transactions.

You will collaborate with Product, Design, Business Operations, and Data Science, deliver quick reads when needed and deeper studies when decisions require, and travel to offices for key workshops.