Senior UX Researcher

Uiuxtrend; Seattle (WA); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player seeks a Senior UX Researcher to enhance user experience across its innovative AI Experience Agents. In this pivotal role, you will leverage your extensive research expertise to influence product decisions and drive impactful changes. Collaborating closely with cross-functional teams, you will ensure that user needs are at the forefront of product development. This role offers a unique opportunity to shape the future of enterprise products, making a significant difference in customer satisfaction and loyalty. If you are passionate about user experience and eager to make a real impact, this is the perfect opportunity for you.

Qualifications

• 5-8 years of industry research experience with a focus on user experience.
• Strong analytical and problem-solving skills with high standards of detail.

Responsibilities

• Act as the voice of the customer, guiding product teams on UX improvements.
• Collaborate with researchers and designers to develop new product concepts.

Skills

Qualitative Research

Quantitative Research

Analytical Skills

Problem Solving

Communication Skills

Education

Undergraduate Degree in Psychology

Master’s Degree in Human-Centered Design

Job description

As a Senior UX Researcher at Qualtrics, you will drive the future of Qualtrics Experience Management products to deliver a best-in-class user experience that creates loyalty, value, and delight. This role will specifically focus on research related to building Qualtrics’ AI Experience Agents, our latest AI investment in the Agentic space. Here, you’ll have the opportunity to push the boundaries of what an enterprise product can be—exploring innovative solutions across platforms and shaping the product roadmap to drive real impact for our customers.

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Responsibilities

As the UX product insight expert you are the voice of the customer for user experience and product feedback.

• You have a solid understanding of your users and understand their needs and our product gaps. You have a strong voice that guides the product team’s understanding of feature prioritization and UX improvements.
• You are a part of the product team and you collaborate with researchers, designers, product managers and engineers to identify customer perceptions about Qualtrics and existing products, define key use scenarios and collaborate to develop new or improved product concepts.
• You are a valued voice that influences decisions about what matters most for the platform and products in terms of user experience.
• You are known as an exceptional research partner who gets the data that matters most and delivers actionable insights.
• You are a strong communicator who feels comfortable interacting with senior leaders and can effectively influence decisions across organizations.

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Qualification & Experience

• Undergraduate and Master’s degree in one of these disciplines: Psychology, Human-Centered Design, Human Factors, Cognitive Psychology, or similar.
• 5-8 years of industry research experience.
• Exceptional and demonstrated end-to-end qualitative and quantitative research skills.
• Strong analytical and problem solving skills.
• High standards of detail, excellence, professionalism and role model behavior.
• Experience working closely with UX Design, Product, and Engineering teams on gathering and implementation of research recommendations.
• A portfolio that includes examples of leading strategic research with significant business outcomes.
• Bonus: Have experience working on AI products.