Senior UX Researcher

Angi; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

An established industry player is seeking a Senior UX Researcher to enhance homeownership and improvement experiences. This role is pivotal in uncovering user needs and behaviors through qualitative and quantitative research methods. You'll work closely with cross-functional teams to ensure that insights directly influence product development and user experience improvements. If you're passionate about creating meaningful impacts in the home services industry and thrive in a collaborative environment, this opportunity is perfect for you. Join a dynamic team dedicated to redefining expectations in home services and making a real difference in people's lives.

Benefits

Medical, Dental, and Vision Insurance

Flexible Vacation Policy

Pet Discount Plans

401K with Company Match

Year-end Performance Bonus

Equity Package

Qualifications

• 5+ years of UX research experience in a B2C environment.
• Skilled in qualitative and quantitative research methods.

Responsibilities

• Conduct qualitative and quantitative research to improve user experience.
• Collaborate with teams to align research with business objectives.

Skills

UX Research

Qualitative Research Methods

Quantitative Research Methods

Data Analysis

Cross-functional Collaboration

Communication Skills

Education

Bachelor's Degree

Master's Degree (preferred)

Tools

Statistical Analysis Software

Usability Testing Tools

Job description

At Angi, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.

Angi at a glance:

• A new homeowner turns to Angi every second
• Our network has 150,000+ skilled pros in 50+ service categories
• 150,000,000+ projects brought to Angi (and counting)

Angi is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well.

For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business.

We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods.

Angi is an amazing place to call home. We can’t wait to welcome you.

About the team

UX Research at Angi is part of a multi-disciplinary team of UX designers, researchers, and content creators. We help build innovative home services capabilities and experiences for both homeowners and service professionals that span the digital and physical worlds—from the details on a screen to in-person, human-to-human interactions, and everything in between. Our job is to redefine expectations around what’s possible in the home services industry by creating simple, seamless solutions to complex, previously unsolved problems.

We value exploration, rapid iteration, and attention to detail. Our teams are hands-on in every phase of a project lifecycle from discovery and definition through detail design, release, and ongoing optimization. We have deep knowledge across all aspects of Design and are comfortable working with an interdisciplinary team to produce solutions that work for both sides of our marketplace, our homeowners and service professional network.

What you’ll do

At Angi, we believe in creating products that truly make a difference in people's lives, especially when it comes to homeownership and home improvement. As a Senior UX Researcher, you’ll be at the heart of our mission to uncover what our users need, how they think, and what they care about. Using a mix of qualitative and quantitative research methods, you’ll dive deep into the experiences of homeowners and users of the Angi platform, discovering valuable insights that will shape the future of our product.

In this role, you’ll explore key pain points and unmet needs, helping us uncover opportunities to improve the Angi experience. Your curiosity and empathy will guide your research, ensuring we always put the user first. By synthesizing both qualitative and quantitative data, you’ll help us build a holistic understanding of user challenges and define ways to create smoother, more meaningful experiences across our platform.

You’ll be responsible for defining how we evaluate and measure our current user experiences, identifying areas where we can strengthen our connection with customers. Your findings will directly influence how we evolve our product and prioritize new features that address real user needs.

We’re looking for someone who is excited to learn the ins and outs of homeownership and collaborate daily with cross-functional teams from business, marketing, product, and engineering. Your work will not only shape the product, but also foster a culture of empathy, user-centricity, and systems thinking across the organization.

• Focus on deeply understanding user needs, behaviors, and motivations across different user groups to guide product and design decisions.
• Co-lead research projects, utilizing a mix of qualitative and quantitative methods to explore both user behaviors and attitudes, as well as product observations.
• Conduct research that spans qualitative feedback, usability testing, and data analysis to continuously improve the user experience.
• Collaborate with cross-functional teams to ensure research aligns with business objectives and customer needs.
• Advocate for users by synthesizing research findings into actionable insights, ensuring they are directly relevant to product initiatives.
• Partner with teams across product, engineering, marketing, and design to align research with organizational goals and integrate insights throughout the product lifecycle.
• Apply research best practices to ensure high-quality, rigorous work, and guide UX designers on running self-service research when appropriate.
• Work with UX Metrics to track product changes over time, measuring the impact of product releases on user behavior, and providing data-backed insights combined with qualitative understanding to inform design and product decisions.

Who you are

• You have 5+ years of UX research experience, ideally in a two-sided marketplace or B2C environment. Bonus if you’re familiar with or excited to dive into the home improvement space!
• You’re skilled in both qualitative (interviews, diary studies, card sorting, etc.) and quantitative (surveys, A/B testing, statistical analysis) research methods, with a strong understanding of when and how to apply them effectively across projects of varying scale and complexity.
• You’re data-savvy and experienced in analyzing large datasets, conducting statistical analysis, and deriving actionable insights that tell a clear story.
• You excel at co-creating and co-leading research initiatives, strategically aligning your work to influence product strategy and drive impactful UX design.
• You thrive in cross-functional collaboration with product, design, engineering, and business teams, ensuring research aligns with organizational goals and supports collective learning.
• You’re equally comfortable working independently or within a team, managing multiple projects while maintaining strong communication with stakeholders and team members.
• You have excellent written and oral communication skills, with the ability to present complex findings clearly and influence stakeholders to make informed, user-centered decisions.
• You’re passionate about understanding user needs and aligning research with business goals to create meaningful impact.
• You take initiative, adapt quickly to changing priorities, and solve problems creatively to meet evolving business and user needs.

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation and Benefits:

• The salary band for this position ranges from $110,000 - $160,000 commensurate with experience and performance.
• This position will be eligible for a competitive year-end performance bonus & equity package.
• Full medical, dental, vision package to fit your needs.
• Flexible vacation policy; work hard and take time when you need it.
• Pet discount plans & retirement plan with company match (401K).
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world.

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Angi Voluntary Demographics

At Angi, we strive to make our services universally available & easily accessible for every home. Similarly, within our workplace, we value diversity and continually work to create an environment where everyone feels included and impactful in our mission to change the way home services are purchased and served around the world.

In order to help us identify areas for improvement in our recruitment funnel as it relates to diversity, we have listed a set of voluntary demographic questions below that will be used in aggregate only. Your choice to answer these questions, or not, will not be considered in any way in the hiring process, the hiring decision, or thereafter. Any information that you do provide will be recorded and maintained in a confidential file and will not be connected to your specific application.

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