Senior UX Researcher

WeightWatchers; New York (NY); Hybrid; USD 150,000 - 170,000; Full time

Job summary

An established industry player is seeking a Senior UX Researcher to join their innovative team. This role involves conducting in-depth user research to uncover insights that will shape the future of their digital health programs. As a key member of the design team, you will collaborate closely with product managers and designers to ensure user-centered decision-making. Your expertise will help drive the development of impactful health solutions, making a meaningful difference in the lives of millions. If you are passionate about enhancing user experiences and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• 5-7 years of user research experience in product or service design.
• Strong ability to articulate findings clearly and actionably.

Responsibilities

• Conduct generative and evaluative research to uncover member needs.
• Collaborate with teams to prioritize research opportunities.

Skills

User Research

Qualitative Analysis

Quantitative Analysis

Communication Skills

Collaboration

Usability Testing

Education

Bachelor's or Advanced Degree in Human Factors

Cognitive Science

Job description

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WeightWatchers is a global digital health company.

We are the #1 doctor-recommended – and most clinically studied – behavioral weight health program in the world. For sixty years, WeightWatchers has helped millions build healthy habits and live happier, healthier lives.

As the science of weight health rapidly evolves, so does WeightWatchers. Today we are developing new clinical pathways for medication access, creating behavioral programs for chronic health conditions, integrating third-party services, and enhancing product personalization.

WeightWatchers has embraced technology, with our mobile app now the primary tool for most members. While we continue to perfect our digital product, we are also designing new in-person experiences. With these diverse member touchpoints, our potential for impact has never been greater.

Who We Are

The WW Design Team

• Are you passionate about the user’s experience?
• Do you want to be part of a dynamic team working to answer challenging questions and create products aimed at making the world a healthier place?
  
  

If so, we want to talk with you!

At WW, we apply the latest nutritional and behavioral science to help our members eat healthier, move more, and shift their mindset. The WW Product Design team is a close-knit group of passionate people who craft experiences from service design to digital product creation.

Our Experience Researchers are on a quest to understand and advocate for what people need and why throughout their health and wellness journey. We use qualitative and quantitative research methods to provide actionable insights to designers, product managers, and other key stakeholders.

Key Responsibilities

• Conduct generative and evaluative research to uncover unmet needs across our member experience.
• Collaborate closely with Product Managers, Designers, and cross-functional partners to prioritize research opportunities and frame problems.
• Design and execute research projects using a variety of methods, such as interviews, usability testing, concept validation, diary studies, and ethnographic research.
• Translate research findings into actionable insights and frameworks (e.g., personas, user journeys, design principles) to drive decision-making.
• Synthesize insights from qualitative and quantitative data, collaborating with teams like Analytics and Behavioral Science.
• Deliver compelling presentations that communicate research insights to diverse audiences, from design and product teams to senior leadership.
• Contribute to the evolution of WW’s research practices by mentoring junior researchers, refining processes, and championing user-centered decision-making.
• Establish and maintain ongoing mechanisms for collecting feedback from users at every stage of the customer journey.
  
  

Requirements

• Bachelor's or advanced degree in Human Factors, HCI, Psychology, Anthropology, Cognitive Science, or a related field - or equivalent practical experience.
• You have 5-7 years of experience conducting user research in a product or service design environment.
• Strong ability to uncover the “why” behind behaviors and articulate findings in a clear, actionable way.
• Excellent communication and storytelling skills - comfortable presenting research insights through reports, slide decks, or interactive workshops.
• A collaborative mindset with experience working closely with designers, product managers, and cross-functional teams.
• Familiarity with UX design processes and principles.
  
  

Please be prepared to share 2-3 examples of research projects you’ve led or contributed to.

Base salary may vary depending on, but not limited to: skills, experience, and location. This role is also eligible for a comprehensive benefits package and annual bonus program.

US Pay Range

$150,000 - $170,000 USD

At WeightWatchers, our mission is to build a worldwide community connected by healthy habits. If that resonates with you, then we would love to talk. WeightWatchers values developing community within our employee population as well. We encourage our employees to come into the office 1-2 days/week.

It is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.

By agreeing to participate in our process, you agree that any information we collect is subject to our Privacy Policy.

Maryland

Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

Massachusetts

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Wellness and Fitness Services

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