Senior UX Researcher, AWS Solutions, Experience Excellence, AWS Solutions

Amazon; New York (NY); On-site; USD 137,000 - 227,000; Full time

Job summary

Join a forward-thinking company as a Senior UX Researcher and make a significant impact on next-gen AI products. In this role, you will collaborate with diverse teams to deliver actionable research insights that drive innovation and enhance user experience. Your expertise in user research methodologies will guide product development, ensuring that customer needs are at the forefront of every decision. With a commitment to diversity and inclusion, this organization fosters a culture of continuous learning and mentorship, providing you with the resources to grow your career while maintaining a healthy work-life balance. If you are passionate about user experience and eager to contribute to groundbreaking projects, this opportunity is for you.

Qualifications

• 7+ years of leading User Research projects with proven impact.
• Portfolio demonstrating past work experience and deliverables.

Responsibilities

• Conduct research to inform product teams throughout the development lifecycle.
• Synthesize insights for product and engineering teams to take action.

Skills

User Research

Cognitive Psychology

Human-Computer Interaction

Communication Skills

Education

Bachelor's in HCDE

Master's in Human Factors

Job description

Senior UX Researcher, AWS Solutions, Experience Excellence, AWS Solutions

Job ID: 2975276 | Amazon Web Services, Inc.

AWS Solutions is seeking a Senior User Researcher to bring impactful, actionable, and scalable research insights to teams innovating next-gen agentic AI products. You will work closely with product stakeholders, enterprise and end users to ensure that new innovations, features, and enhancements are rooted in customer needs, while exemplifying UX excellence across AWS.

Key job responsibilities
You will be responsible for research that informs a broad range of partner product teams throughout the development lifecycle, starting from forging a deep understanding of what research does, who our customers are, how they work, and the logic behind their implicit needs. You are well-versed and experienced in various methodologies of generative, evaluative, and validation user experience research, and have proven impact on product decisions based on your findings. You are able to synthesize your insights in a way that product and engineering teams can quickly to take action. You recognize the value of working quickly while maintaining high standards in deliverables that matters most to moving our organizational priorities forward.

In our organization, the researcher is expected to understand critical organizational priorities, organize research accordingly, and proactively decide how to make the best use of time to produce insights that impacts stakeholder work from day-to-day. The researcher regularly meets with executives and senior leaders to understand organizational intent, with customer to understand user needs and problem statements, as well as execution stakeholders to keep lockstep with product innovation needs at every milestone in the product development lifecycle. A successful candidate has demonstrated history of excellent communication and writing skills and employs them daily.

A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.


About the team
AWS Industry Products is an AWS engineering organization chartered to build new AWS products that address real-world customer problems. We dive deep with industry leaders to unblock industries, enabling them to capitalize on new digital business models. We focus on the automotive, manufacturing, supply chain, sustainability, clean energy, multimedia/entertainment, healthcare and life science industries. We are a diverse team of builders and innovators. We are curious, passionate, life-long learners, and we love getting stuff done.

BASIC QUALIFICATIONS

- 7+ years proven success leading User Research projects with demonstrated impact
- BS in HCDE, Human Factors, Cognitive Psychology, or similar
- Portfolio demonstrating past work experience and deliverables (eg: study plans, reports)

PREFERRED QUALIFICATIONS

- MS in Human Factors, HCDE, or Cognitive Psychology
- Familiarity with the technical considerations involved in designing for complex systems
- Proficiency with web standards and accessibility compliance
- Experience working in a collaborative environment where some collaborators are remote and some are in-person

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.