Sr. UX Researcher

HashiCorp, Inc.; United States; Remote; USD 147,000 - 208,000; Full time

Job summary

Join a forward-thinking company as a Sr. Researcher in Product Design, focusing on understanding user needs to drive evidence-based decisions. This role involves collaborating with diverse teams to gather insights that shape product strategies. You'll thrive in a dynamic environment, conducting research using various methodologies while partnering with designers and product managers. This innovative firm values collaboration and continuous improvement, making it an exciting opportunity for those passionate about user experience and research. Be part of a team that is dedicated to building impactful products that enhance the way organizations manage their infrastructure.

Benefits

Flexible Work Hours

Health Insurance

401(k) Plan

Professional Development Opportunities

Remote Work Options

Qualifications

• 3+ years of experience in UX research, focusing on enterprise software.
• Strong skills in both qualitative and quantitative research methodologies.

Responsibilities

• Conduct research to understand user needs and behaviors.
• Collaborate with product teams to identify and answer meaningful research questions.

Skills

UX Research

Qualitative Research Methods

Quantitative Research Methods

Data Analysis

Collaboration

Education

Bachelor's Degree

Relevant Certifications

Tools

User Research Tools

Survey Platforms

Data Visualization Software

Job description

We build the Infrastructure Cloud which allows enterprises to take a unified approach to Infrastructure and Security Lifecycle Management:

• Terraform allows you to use infrastructure as code to provision and manage any infrastructure across your organization.
• Packer standardizes image workflows across cloud providers, allowing teams to build, govern and manage any image for any cloud.
• Waypoint makes infrastructure easily accessible at scale, enabling platform teams to deliver golden patterns and workflows with an internal developer platform.
• Nomad brings modern application scheduling to any type of software, allowing you to manage containers, binaries, and VMs efficiently in the cloud, on-premises, and across edge environments.
• Vagrant isolates dependencies and their configuration within a single disposable and consistent development environment.
• Vault provides organizations with identity-based security to automatically authenticate and authorize access to secrets and other sensitive data.
• Boundary standardizes secure remote access across dynamic environments, allowing organizations to connect users and manage access with identity-based security controls.
• Consul standardizes service networking, allowing you to discover and securely connect any service across any runtime with identity-based service networking.

At HashiCorp, we work on products that our users and customers love. It dramatically eases the work and overhead of deploying and managing infrastructure for teams, allowing people to focus on the uniquely valuable parts of their job rather than tedious and repetitive tasks.

This means customers really use our software and provide lots of feedback. Gathering and understanding this feedback requires that we collaborate across multiple disciplines, including Product, Engineering, Field, Marketing.

We design and build workflows to enable our customers to secure their applications and protect sensitive information data. We focus on enabling platform teams and their customers (typically developers) to adopt and improve strong security practices. We do this with the user at heart and our ‘beauty works better’ principle in hand. We believe the design process can and should feel satisfying for stakeholders, continually improve with insights, and regularly deliver positive outcomes for our business.

We find that our principles of Kindness, Humility, and Reflection allow team members to collaborate openly and safely. We look to help and learn from each other and win together.

HashiCorp Design is looking for people who want to do the best work of their careers to join us and make all of us better.

About the role

We're building a team, and will be hiring for multiple positions at different levels.

As a Sr. Researcher, joining our newly forming Research team within Product Design, you will focus on developing and helping our teams develop an understanding of our users’ needs and behaviors to drive evidence-based decision-making.

You will drive alignment and collaboration around the questions the organization is asking, the decisions that teams need to make and help identify what evidence and insights we need to gather or synthesize to help inform those decisions. The outcome of your work will be strong collaborations and trusted partnerships through which we can collectively build a clearer understanding of target users, their contexts, goals, tasks and needs as well as the surrounding ecosystems.

What you’ll do (responsibilities):

• Be a passionate researcher who thrives in uncertainty and ambiguity.
• Work closely with product teams to identify meaningful research questions and choose methodologies that will most effectively answer them.
• Generate insights and deliver compelling presentations of your findings that shape how product teams think about medium and long-term product strategy.
• Conduct research using a wide variety of methods, and interpret analysis through the lens of UX, HCI, and social science.
• Partner with designers, other UX researchers, product managers, engineers, and other technical roles to conduct and share research in a dynamic and rapidly changing environment.

What you’ll need (basic qualifications):

• You are a mid-level to senior UX researcher with at least 3 + years of professional experience conducting research in enterprise software.
• Knowledge of quantitative research methods (e.g., sampling design, benchmarking, AB testing, metrics and analytics) and qualitative research methods (e.g., interviewing, surveys, ethnography, co-design, concept-testing, heuristic evaluations, etc.).
• Strong organizational skills and keen attention to detail.
• Experience conducting all aspects of user research operations, including screening and recruiting participants; scheduling; data collection; and analysis and organization of that data.
• You enjoy working collaboratively with a distributed remote team.
• You value feedback, and seeking ways to learn and grow as a researcher.
• You are comfortable working on large scale projects.
• You’ve reviewed our principles and they resonate with your professional values.
• You have familiarity or are willing to learn the key workflows involved in HashiCorp products (Terraform, Packer, Vagrant, Waypoint, Nomad, Vault, Boundary, Consul).

What is our hiring process like?

The below serves as a basic outline; we may choose to add or remove steps based on the information that we gather during the process.

• Introductory Call with someone from our recruiting team.
• First Interview with a Design Manager.
• Portfolio Review with a panel of Designers, PMs and Engineers.
• Interview Loop with additional team members that touch on the following:
• Communication and Collaboration.
• Process & Design Thinking.
• IC Leadership (Sr. II+ only).
• If applicable, a final conversation with the Design Manager for the team you would be joining.

Individual pay within the range will be determined based on job related-factors such as skills, experience, and education or training.

The base pay range for this role in the SF Bay Area / NYC area is:

$176,500 — $207,600 USD.

The base pay range for this role in California (excluding SF Bay Area), New York (excluding NYC), Seattle Metro, Denver / Boulder Metro, Washington D.C., or Maryland is:

$161,800 — $190,300 USD.

The base pay range for this role in Colorado (excluding Denver / Boulder Metro), Illinois, Minnesota, or Washington (excluding Seattle Metro) is:

$147,100 — $173,000 USD.

“HashiCorp is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. HashiCorp will be the hiring entity. By proceeding with this application you understand that HashiCorp will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: link to IBM privacy statement .”

Life at HashiCorp

HashiCorp, an IBM company is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012. Join us on our journey as we work to support the world's most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.

At HashiCorp, an IBM Company, we build the infrastructure that enables innovation. Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We're building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today.

HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.

HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to [e-mail].