Senior UX Research & Service Design Lead

DCLS Global LLC; United States; Hybrid; USD 120,000 - 160,000; Full time

Job summary

DCLS Global LLC is seeking a Human-Centered Design Lead to guide research and design for public-sector and healthcare clients, balancing accessibility and plain-language requirements.

You’ll plan and run multilingual UX research, translate findings into service blueprints and interfaces, and collaborate with engineers to ship validated designs. Strong facilitation and client communication are essential.

Qualifications

• 6+ years in UX research and design, including service design.
• Portfolio showing research-driven work shipped to production.
• Working knowledge of accessibility standards and inclusive design.
• Experience with government or healthcare digital services is a plus.
• Strong facilitation and client communication.

Responsibilities

• Plan and conduct user research, including with multilingual and low-connectivity audiences.
• Translate research into service blueprints, journey maps, and interface designs.
• Lead accessibility (WCAG 2.x) and plain-language practice on each project.
• Facilitate co-design sessions with client teams and end users.
• Partner with engineers to ship and validate designs.
• Contribute to proposals and design-capability development.

Skills

UX research

UX design

Accessibility

Facilitation

Client communication

Job description

DCLS Global LLC is seeking a Human-Centered Design Lead to guide research and design for public-sector and healthcare clients, balancing accessibility and plain-language requirements.

You’ll plan and run multilingual UX research, translate findings into service blueprints and interfaces, and collaborate with engineers to ship validated designs. Strong facilitation and client communication are essential.