Remote Lead Design Researcher for Healthcare UX Strategy

Humana; Honolulu (HI); Remote; USD 126,000 - 174,000; Full time

Job summary

Humana’s Experience Design team seeks a Lead Design Researcher to define and deliver research programs across the design process, partnering with Product Design, Content Design, Product Management, Analytics, and Engineering to craft differentiated, user-centered Medicare experiences.

You will synthesize findings into insights and business recommendations, guiding prioritization and product strategy in an agile, test-and-learn environment.

Qualifications

• Master's degree or higher in a research-related discipline (e.g., Design Strategy, HCI, Psychology).
• 8+ years of experience leading design research in innovation and digital product contexts.
• 5+ years independently managing design research programs.
• Exceptional communication, problem-solving, coaching and management skills.
• Experience with a variety of UX and design research methodologies.
• Experience with design thinking and agile product development environments.

Responsibilities

• Define and deliver research programs across the design process from exploration to implementation.
• Partner with Product Design, Content Design, Product Management, Analytics and Engineering to create user-centered experiences.
• Develop interview guides, recruit participants and conduct sessions to inform product strategy.
• Synthesize findings and contribute to backlog with actionable insights and recommendations.
• Collaborate with teams to iterate requirements, concepts, and vision documentation.

Skills

Design research leadership

Communication skills

UX research methodologies

Design thinking & agile

Storytelling & synthesis

Education

Master's degree in a research-related discipline

Job description

Humana’s Experience Design team seeks a Lead Design Researcher to define and deliver research programs across the design process, partnering with Product Design, Content Design, Product Management, Analytics, and Engineering to craft differentiated, user-centered Medicare experiences.

You will synthesize findings into insights and business recommendations, guiding prioritization and product strategy in an agile, test-and-learn environment.