Remote Design Research Lead, Healthcare UX

Humana; Lincoln (NE); Remote; USD 126,000 - 174,000; Full time

Job summary

Humana, Inc. is seeking a Lead Design Researcher to join the Experience Design team in a remote role within the US. The role focuses on defining and delivering research programs across the design process to create patient-centered experiences for Medicare consumers.

You will partner with Product Design, Content Design, Product Management, Analytics, and Engineering to develop user-centered experiences, synthesize findings, and drive product strategy through agile test-and-learn approaches.

Qualifications

• Master's degree or higher in a research-related discipline (e.g., Design Strategy, Human Computer Interaction, Anthropology, Psychology).
• 8+ years of experience leading design research contributions in the context of innovation, human-centered design, and/or digital product.
• 5+ years of experience independently managing design research programs.
• Exceptional communication, problem-solving, coaching and management skills.
• Understanding and experience with a variety of UX and design research methodologies.
• Experience with design thinking and agile product development environments.

Responsibilities

• Assist with the creation of service and product concepts through storyboarding, wireframing, or other visual mediums to facilitate future state micro-journey concepts.
• Conduct current-state research and competitive benchmarking per micro-journey.
• Recruit/Screen candidates for research and concept testing.
• Develop research plans and/or interview guides for sessions.
• Train other team members to conduct their own research and concept studies.
• Synthesize research findings and work with product managers to add to backlog.
• Iterate requirements, concepts, and vision documentation.
• Collaborate with customers, operators and leadership to propose novel experience improvements aligned to priority measures.
• Be a great storyteller, who can lead teams to synthesize findings into insights and business recommendations that drive impact.
• Collaborate with product teams to quantify value of a concept.
• Create communication artifacts that define current and future state of the optimized experience.

Skills

Research leadership

User research

Qualitative research

Stakeholder management

UX methodologies

Design thinking

Agile

Education

Master's degree or higher in a research-related discipline

Job description

Humana, Inc. is seeking a Lead Design Researcher to join the Experience Design team in a remote role within the US. The role focuses on defining and delivering research programs across the design process to create patient-centered experiences for Medicare consumers.

You will partner with Product Design, Content Design, Product Management, Analytics, and Engineering to develop user-centered experiences, synthesize findings, and drive product strategy through agile test-and-learn approaches.