HCD Design Lead & UI/UX Research for CRM Modernization

Leidos; Baltimore (MD); On-site; USD 117,000 - 195,000; Full time

Job summary

Leidos in Baltimore, MD seeks a Human-Centered Design Lead, UI/UX Researcher to drive user-centered research and design for the CMS CRM modernization project.

You will lead HCD activities, gather stakeholder input, create personas and journey maps, and translate findings into validated prototypes and backlog items for Agile delivery. The role emphasizes accessibility (Section 508) and collaboration with product teams.

Qualifications

• Bachelor's degree and 6–8 years of UX research/design experience.
• 4+ years of direct interaction/interface design using UCD methods.
• 3+ years of formative usability testing in varied settings.
• Strong communication skills and digital portfolio of design work.
• Ability to obtain Public Trust.

Responsibilities

• Lead HCD activities across the CRM modernization lifecycle.
• Gather input from CMS stakeholders via interviews/workshops/surveys.
• Derive business processes and define detailed requirements.
• Create personas, journey maps and scenarios for CSR workflows.
• Develop prototypes and mockups for stakeholder validation.
• Present findings and recommendations to CMS and Leidos leadership.
• Translate findings into prioritized backlog items for Agile teams.
• Ensure designs comply with 508 accessibility standards.

Skills

UX research

UI/UX design

Usability testing

Stakeholder communication

Interviews

Prototyping tools

Agile / SAFe

Responsive design

Education

Bachelor's degree in UX or related field

Tools

Pega

Salesforce CRM

Job description

Leidos in Baltimore, MD seeks a Human-Centered Design Lead, UI/UX Researcher to drive user-centered research and design for the CMS CRM modernization project.

You will lead HCD activities, gather stakeholder input, create personas and journey maps, and translate findings into validated prototypes and backlog items for Agile delivery. The role emphasizes accessibility (Section 508) and collaboration with product teams.