Remote Lead Design Researcher: Healthcare UX Strategy

Humana; Dover (DE); Remote; USD 126,000 - 174,000; Full time

Job summary

Humana, Inc. is seeking a Lead Design Researcher to join the Experience Design team. This remote role is open to candidates anywhere in the United States and focuses on delivering human-centered research to improve Medicare experiences.

You will define research programs across the design process, partner with product, analytics, and engineering, and translate findings into actionable roadmaps and backlog items. Strong communication and agile mindset are essential.

Qualifications

• Master's degree or higher in a research-related discipline (e.g., Design Strategy, Human Computer Interaction, Interaction Design, Human Factors, Psychology, Anthropology, Cognitive Science)
• 8+ years of experience leading design research contributions in the context of innovation, human-centered design, and/or digital product
• 5+ years of experience independently managing design research programs
• Exceptional communication, problem-solving, coaching and management skills
• Understanding and experience with a variety of UX and design research methodologies
• Experience with design thinking and agile product development environments

Responsibilities

• Assist with the creation of service and product concepts either through storyboarding, wireframing, and/or other visual mediums to facilitate future state micro-journey concepts
• Conduct current-state research and competitive benchmarking per micro-journey
• Recruit/Screen candidates for research and concept testing
• Develop research plans and/or interview guides for sessions
• Train other team members to get them up and running on their own research and concept studies
• Synthesize all research findings and work with product managers and other team members to add to backlog
• Work to iterate requirements, concepts, and other vision documentation
• Work collaboratively with customers, operators and leadership to propose novel experience improvements that align to priority measures
• Be a great storyteller, who can seamlessly lead teams to synthesize findings into insights and business recommendations that drive impact
• Collaborate and co-create with product teams and business partners quantify value the of a concept
• Create communication artifacts that define current state and future state of the optimized experience

Skills

Design research leadership

Stakeholder collaboration

UX methodologies

Agile product development

Education

Master's degree

Job description

Humana, Inc. is seeking a Lead Design Researcher to join the Experience Design team. This remote role is open to candidates anywhere in the United States and focuses on delivering human-centered research to improve Medicare experiences.

You will define research programs across the design process, partner with product, analytics, and engineering, and translate findings into actionable roadmaps and backlog items. Strong communication and agile mindset are essential.