Remote Design Research Lead for Health UX & Strategy

Humana, Inc.; Augusta (ME); Remote; USD 126,000 - 174,000; Full time

Job summary

Humana, Inc. is seeking a Lead Design Researcher to guide research programs across the design process for Medicare consumers.

You will partner with Product Design, Content Design, Product Management, Analytics, and Engineering to deliver human-centered experiences and drive product strategy through an agile, test-and-learn approach. The role requires senior leadership of research programs, strong storytelling, and collaboration with cross-functional teams to define current and future state

Qualifications

• Master's degree or higher in a research-related discipline (e.g., Design Strategy, Human Computer Interaction, Interaction Design, Human Factors, Psychology, Anthropology, Cognitive Science)
• 8+ years of experience leading design research contributions in the context of innovation, human-centered design, and/or digital product
• 5+ years of experience independently managing design research programs
• Exceptional communication, problem-solving, coaching and management skills
• Understanding and experience with a variety of UX and design research methodologies
• Experience with design thinking and agile product development environments

Responsibilities

• Assist with the creation of service and product concepts either through storyboarding, wireframing, and/or other visual mediums to facilitate future state micro-journey concepts
• Conduct current-state research and competitive benchmarking per micro-journey
• Recruit/Screen candidates for research and concept testing
• Develop research plans and/or interview guides for sessions
• Train other team members to get them up and running on their own research and concept studies
• Synthesize all research findings and work with product managers and other team members to add to backlog
• Work to iterate requirements, concepts, and other vision documentation
• Work collaboratively with customers, operators and leadership to propose novel experience improvements that align to priority measures
• Be a great storyteller, who can seamlessly lead teams to synthesize findings into insights and business recommendations that drive impact
• Collaborate and co-create with product teams and business partners quantify value the of a concept
• Create communication artifacts that define current state and future state of the optimized experience

Skills

Design research leadership

User research

Communication

Problem solving

Coaching

UX research methodologies

Education

Master's degree in a research-related discipline

Job description

Humana, Inc. is seeking a Lead Design Researcher to guide research programs across the design process for Medicare consumers.

You will partner with Product Design, Content Design, Product Management, Analytics, and Engineering to deliver human-centered experiences and drive product strategy through an agile, test-and-learn approach. The role requires senior leadership of research programs, strong storytelling, and collaboration with cross-functional teams to define current and future state