Senior UX Designer for AI-Driven Enterprise

Kyndryl Inc.; Frisco (TX); On-site; USD 100,000 - 140,000; Full time

Job summary

Kyndryl is seeking a Senior Associate, UX Design to lead substantial client design workstreams from research to delivery. You will collaborate with cross-functional teams, translate insights into high-quality interfaces, and craft AI-enabled experiences that balance human needs with automation.

You will map journeys, prototype across fidelity levels in Figma, and ensure accessible, polished designs for enterprise dashboards, apps, and service designs.

Qualifications

• Human-Centered Design: portfolio of client or product work.
• Interaction Design: user flows, journeys, interfaces with clear patterns.
• Journey & Service Design: maps and blueprints for multi-actor systems.
• Designing for AI: agentic experiences and human/AI interactions.
• User Research: plan and conduct generative/evaluative studies.
• Prototyping: create context-appropriate prototypes from low to high fidelity, including AI interactions.
• Client Collaboration: work with clients and stakeholders, present work and adapt.
• Co-Creation and Storytelling: facilitate workshops and explain design decisions.
• Visual Design: strong craft and design system fluency; accessible, clear visuals.

Responsibilities

• Own significant parts of client design workstreams from research through delivery.
• Collaborate with lead designers, engineers, data and consultants to ensure cohesive experiences.
• Prototype and test human/AI interactions with real users and refine based on feedback.
• Map journeys and build service blueprints that span human and AI actors.
• Create interaction patterns for non-deterministic systems, handling latency and uncertainty.

Skills

Human-Centered Design

Interaction Design

Journey & Service Design

Designing for AI

User Research

Prototyping

Tools

Figma

Job description

Kyndryl is seeking a Senior Associate, UX Design to lead substantial client design workstreams from research to delivery. You will collaborate with cross-functional teams, translate insights into high-quality interfaces, and craft AI-enabled experiences that balance human needs with automation.

You will map journeys, prototype across fidelity levels in Figma, and ensure accessible, polished designs for enterprise dashboards, apps, and service designs.