Senior Lead UX Design for AI-Driven Enterprise

Kyndryl Inc.; Dallas (TX); On-site; USD 115,000 - 219,000; Full time

Job summary

Kyndryl is seeking a Senior Lead, UX Design to guide design across complex client engagements, from discovery to delivery. You will shape information architecture, system workflows, and cross-functional collaboration with design, engineering, data, and consulting teams.

You will mentor designers, lead small teams, and elevate visual craft while shaping human-in-the-loop AI interactions and service blueprints across enterprise applications.

Qualifications

• Deep grounding in human-centered design methods with portfolio work.
• Ability to organize complex information and workflows for many users.
• Experience mapping journeys and service blueprints for multi-actor systems.
• Hands-on design of AI-driven experiences and human-in-the-loop flows.
• Experience leading cross-functional design, engineering, data or consulting.
• Strong client-facing leadership and ability to present to executives.
• Plan and conduct generative and evaluative research with users.
• Lead workshops to align stakeholders and communicate decisions.
• Maintain high visual craft and contribute to design systems.

Responsibilities

• Lead design direction on complex client engagements from immersion to delivery.
• Own how information is organized and how work flows between people and systems.
• Mentor designers, lead small teams, and raise the studio's quality of work.
• Design interfaces for human-AI interactions and non-deterministic systems.

Skills

Human-Centered Design

Information Architecture

Service Design

Designing for AI

Cross-Practice Integration

Client Leadership

Design Research

Co-Creation & Storytelling

Mentorship

Prototyping

Education

Bachelor’s Degree or equivalent portfolio

Job description

Kyndryl is seeking a Senior Lead, UX Design to guide design across complex client engagements, from discovery to delivery. You will shape information architecture, system workflows, and cross-functional collaboration with design, engineering, data, and consulting teams.

You will mentor designers, lead small teams, and elevate visual craft while shaping human-in-the-loop AI interactions and service blueprints across enterprise applications.