Senior Lead UX Design, AI-Driven Systems

Kyndryl Inc.; Frisco (TX); On-site; USD 115,000 - 219,000; Full time

Benefits offered by this job

Discretionary annual bonus

Comprehensive benefits (medical, denta

Paid leave & time off

Onsite work at Frisco, TX

Job summary

Kyndryl Vital US in Frisco, TX is seeking a Senior Lead UX Designer to shape how people interact with AI-driven systems across complex enterprise contexts. This on-site role requires guiding design direction from discovery through delivery, mentoring juniors, and aligning design with engineering, data, and consulting teams.

You will map information architectures, craft service blueprints, and define human-in-the-loop handoffs for non-deterministic environments.

Qualifications

• Human-centered design methods and portfolio in enterprise, consulting, or innovation studios.
• Information architecture organizing complex information, taxonomies, and navigations.
• Service design with journey maps and blueprints across multi-actor systems.
• Experience designing AI-driven or agentic product experiences with human-in-the-loop patterns.
• Experience leading cross-disciplinary client work and resolving friction between teams.
• Ability to present design decisions to executives and delivery teams.

Responsibilities

• Lead design direction on complex client engagements from immersion to delivery.
• Own the structure of the experience: information organization and workflow handoffs.
• Collaborate with design, engineering, data, and consulting teams to align outcomes.
• Mentor designers and raise studio-wide quality of craft.
• Design human-in-the-loop patterns for non-deterministic AI-enabled systems.

Skills

Human-Centered Design

Information Architecture

Service Design

Designing for AI

Cross-Practice Integration

Client Leadership

Design Research

Co-Creation & Storytelling

Visual Design & Craft

Prototyping

Learning Velocity

Responsible Design

Mentorship

Education

Bachelor’s Degree or equivalent portfolio

Preferred MSc/MA in HCI or Information Science, dMBA, or equivalent

Job description

Kyndryl Vital US in Frisco, TX is seeking a Senior Lead UX Designer to shape how people interact with AI-driven systems across complex enterprise contexts. This on-site role requires guiding design direction from discovery through delivery, mentoring juniors, and aligning design with engineering, data, and consulting teams.

You will map information architectures, craft service blueprints, and define human-in-the-loop handoffs for non-deterministic environments.