Senior Lead UX Design for AI-Driven Enterprise (Onsite)

Kyndryl Inc.; San Francisco (CA); Sur place; USD 138 000 - 262 000; Plein temps

Avantages offerts par ce poste

Discretionary annual bonus

Comprehensive benefits package

Résumé du poste

Kyndryl is seeking a Senior Lead, UX Design for its Vital US team, onsite daily at Frisco, TX. You will steer design direction on challenging engagements, shaping information architecture, service design, and enterprise AI interactions.

You will mentor designers and collaborate with cross‑functional teams to deliver cohesive, human-centered experiences. You will translate research into tangible solutions while upholding accessibility, responsible design, and high visual craft across enterprise

Qualifications

• You have a deep grounding in human-centered design methods and mindset, with a portfolio of enterprise, consulting, or innovation-studio work.
• You organize complex information and workflows so people can find, understand, and act on them, including taxonomies, information hierarchies, content flows, and navigation, for systems with many users and data sources.
• You build journey maps and service blueprints for complex, multi-actor systems that make every handoff, decision, and failure point visible.
• You have hands-on experience designing AI-driven or agentic product experiences, including human/AI interaction flows and human-in-the-loop patterns.
• You have owned a deliverable that brought together the work of two or more practices, such as design, engineering, data, or consulting.
• You lead client-facing work on your own, including delivering messages clients don’t want to hear and adapting your approach as needed.
• You plan and conduct generative and evaluative research, separating validated needs from requests and assumptions.
• You design and lead workshops that align cross-functional client stakeholders and communicate design decisions clearly.
• You maintain strong visual design craft and contribute to design systems and client-ready presentations.
• You create prototypes from low to high fidelity and adapt the fidelity to the question at hand.
• You pick up new disciplines on the job and ship work quickly.
• You design for accessibility, inclusion, transparency, and human control, using AI-powered tools judiciously.
• You coach other designers and raise the team’s craft.

Responsabilités

• Lead design direction on complex client engagements from immersion to delivery.
• Own the structure behind the experience: information organization, workflow movement, and critical handoffs.
• Mentor designers, lead small teams, and raise the studio’s overall quality and craft.
• Collaborate with design, engineering, data, and consulting teammates to deliver cohesive solutions.
• Map and design AI-enabled workflows, including human-in-the-loop handoffs and non-deterministic behavior.

Connaissances

Human-Centered Design

Information Architecture

Service Design

AI/Agentic Design

Cross-Practice Integration

Client Leadership

Design Research

Co-Creation & Storytelling

Mentorship

Prototyping

Learning Velocity

Responsible Design

Mentorship

Formation

Bachelor’s Degree or equivalent portfolio

MDes, MFA, MS in HCI or Information Science

dMBA or equivalent

Outils

Figma Make

Miro AI

Lovable

Description du poste

Kyndryl is seeking a Senior Lead, UX Design for its Vital US team, onsite daily at Frisco, TX. You will steer design direction on challenging engagements, shaping information architecture, service design, and enterprise AI interactions.

You will mentor designers and collaborate with cross‑functional teams to deliver cohesive, human-centered experiences. You will translate research into tangible solutions while upholding accessibility, responsible design, and high visual craft across enterprise