Senior UX Designer - AI-Driven CX Leader

Amazon Inc.

Austin, Northern (TX, KY)

Hybrid

USD 138,000 - 186,000

Full time

8 days ago

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Job summary

Amazon is seeking a Senior UX Designer for the Amazon Customer Service UX Studio in Austin. You will lead end-to-end design from concept to launch, collaborating with product, engineering, and research to deliver impactful, scalable solutions that delight associates and resolve customer issues.

You will mentor junior designers, defend design decisions with senior leadership, and push for AI-enabled UX improvements. A strong portfolio and 7+ years of design experience are required.

Qualifications

7+ years of design experience across desktop and mobile
Online portfolio or samples demonstrating end-to-end, user-centered design
Experience with large-scale design projects
Prototyping and design with Figma or Adobe CC

Responsibilities

Lead end-to-end design from concept to launch
Partner with product, engineering, and research teams to deliver impactful solutions
Lead design reviews and workshops to align stakeholders
Create UI that reveals meaningful patterns to users
Develop and validate solutions through user research and iterative testing
Build narratives connecting insights to business opportunities
Use systems-level thinking to drive scalable design solutions
Experiment with new tools and UX practices
Pave the way for integrating AI best practices into UX
Mentor more junior designers

Skills

7+ years design experience

Portfolio / samples

Figma

Adobe Creative Cloud

Job description

You will mentor junior designers, defend design decisions with senior leadership, and push for AI-enabled UX improvements. A strong portfolio and 7+ years of design experience are required.

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