UX Designer: AI-Driven Customer Service Tools

Amazon; Austin (TX); On-site; USD 118,000 - 160,000; Full time

Job summary

Amazon is seeking a UX Designer in Austin to design end-to-end customer service tools that help associates anticipate customer needs. You will collaborate with product, engineering, and research teams to deliver impactful solutions and iterate through reviews and workshops.

You will influence UI patterns, explore AI/ML-enabled UX, and champion design excellence in a fast-paced environment. A strong portfolio and 3+ years of experience are required.

Qualifications

• 3+ years of design experience.
• Have an available online portfolio.
• Bachelor's degree in graphic design, interactive design, or equivalent.
• Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar.
• Experience delivering design solutions as a UX designer or interaction designer.

Responsibilities

• Build end-to-end designs for a brand new customer service tools, from concept to launch.
• Partner with product, engineering, and research teams to deliver impactful solutions.
• Participate in design reviews and workshops to align stakeholders on UX direction and delivery.
• Create user interfaces that reveal meaningful patterns to users.
• Experiment with innovative tools and UX best practices.

Skills

UX design

Portfolio

Collaborative work

Education

Bachelor's degree in graphic design

Bachelor's degree in interactive design

Tools

Figma

Adobe Creative Cloud

Job description

Amazon is seeking a UX Designer in Austin to design end-to-end customer service tools that help associates anticipate customer needs. You will collaborate with product, engineering, and research teams to deliver impactful solutions and iterate through reviews and workshops.

You will influence UI patterns, explore AI/ML-enabled UX, and champion design excellence in a fast-paced environment. A strong portfolio and 3+ years of experience are required.