Senior UX Designer — AI-Powered Customer Service Tools

Amazon; Seattle (WA); On-site; USD 137,800 - 186,400; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Senior UX Designer in Seattle to lead the design of customer service tools. This role involves collaborating closely with product managers, engineers, and researchers to deliver impactful solutions driven by data and customer insights.

With over 7 years of experience, candidates should possess an online portfolio demonstrating user-centered designs. Amazon offers a competitive salary range of $137,800 - $186,400 annually along with comprehensive benefits.

Qualifications

• 7+ years of design experience.
• Online portfolio showcasing end-to-end design solutions.
• Experience delivering large scope design projects.

Responsibilities

• Lead end-to-end design for new customer service tools.
• Partner with product and engineering teams.
• Conduct design reviews and workshops.
• Create user interfaces revealing meaningful patterns.
• Develop solutions through user research.
• Build narratives connecting insights to opportunities.
• Experiment with UX best practices.

Skills

User-centered design solutions

Design prototypes with Figma

Advanced knowledge of AI/ML applications

Tools

Figma

Adobe Creative Cloud

Job description

Amazon is seeking a Senior UX Designer in Seattle to lead the design of customer service tools. This role involves collaborating closely with product managers, engineers, and researchers to deliver impactful solutions driven by data and customer insights.

With over 7 years of experience, candidates should possess an online portfolio demonstrating user-centered designs. Amazon offers a competitive salary range of $137,800 - $186,400 annually along with comprehensive benefits.