Senior UX & Design Lead - Digital Services

IRS; Fresno (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

The Internal Revenue Service seeks a qualified professional for a leadership-focused role in its Office of Online Services, within the TS - Online Services: User Experience Research Branch. The position emphasizes both management capabilities and hands-on UX expertise to guide digital service improvements across multiple programs.

This federal role requires coordinating with cross-functional teams, applying current regulations, and delivering user-centered design solutions that enhance the

Qualifications

• Experience leading projects or teams with technical and administrative oversight.
• Experience applying regulations and guidance to oversee technical programs and deliverables.
• Experience communicating with internal and external customers to achieve program goals.
• Experience applying user experience design processes to identify user needs and translate them into usable services.
• Experience measuring and improving digital tools and services to support organizational objectives.

Skills

Leadership

Regulatory knowledge

UX design processes

Cross-functional collaboration

Communication with customers

Job description

The Internal Revenue Service seeks a qualified professional for a leadership-focused role in its Office of Online Services, within the TS - Online Services: User Experience Research Branch. The position emphasizes both management capabilities and hands-on UX expertise to guide digital service improvements across multiple programs.

This federal role requires coordinating with cross-functional teams, applying current regulations, and delivering user-centered design solutions that enhance the