Supervisory User Experience and Design

IRS; Fresno (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

The Internal Revenue Service seeks a qualified professional for a leadership-focused role in its Office of Online Services, within the TS - Online Services: User Experience Research Branch. The position emphasizes both management capabilities and hands-on UX expertise to guide digital service improvements across multiple programs.

This federal role requires coordinating with cross-functional teams, applying current regulations, and delivering user-centered design solutions that enhance the

Qualifications

• Experience leading projects or teams with technical and administrative oversight.
• Experience applying regulations and guidance to oversee technical programs and deliverables.
• Experience communicating with internal and external customers to achieve program goals.
• Experience applying user experience design processes to identify user needs and translate them into usable services.
• Experience measuring and improving digital tools and services to support organizational objectives.

Skills

Leadership

Regulatory knowledge

UX design processes

Cross-functional collaboration

Communication with customers

Job description

WHAT IS TAXPAYER SERVICES?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s) are to be filled in the following area(s):
  • TS - Office of Online Services Online Services: User Experience Research Branch
• Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full‑time work; part‑time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS:

To qualify for this position you must meet the qualification requirements outlined below:

SPECIALIZED EXPERIENCE:

You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include:

• Experience that demonstrated management/leadership experience such as applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight. This experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others.
• Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;
• Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.

AND

• Experience applying relevant existing and emerging user experience design processes, practices, and tools to identify customer/user audiences, assess design requirements, determine needs and satisfaction levels, and create user interface designs, prototypes and specifications. Experience applying analytical methods and procedures to research, establish, measure, and build effective relationships with cross‑functional teams to deliver digital transformation from a customer/user experience perspective. This includes expertise in service delivery improvement techniques and the design/improvement of digital experiences to achieve organizational goals; conduct studies of process, application, and website use;, and implement or recommend changes to facilitate digital transformation or improve digitally supported operations. Experience with program measures that lead the planning, development and implementation of policies that maintain and evolve digital tools, products and websites in keeping with the organization’s digital strategy.

AND

You must also meet the following requirements

• MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have:
  • Graduated from high school or been awarded a certificate equivalent to graduating from high school; or
  • Completed a formal vocational training program; or
  • Received a statement from school authorities agreeing with your preference for employment rather than continuing your education

For more information on qualifications please refer to OPM's Qualifications Standards.

Go to Understanding the IRS Paybands for GS/IR conversion.