Lead Taxpayer Services Supervisor

Internal Revenue Service; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Internal Revenue Service is seeking qualified staff for a field position within the Taxpayer Services Division. The role emphasizes leadership, program oversight, and regulatory application to achieve program objectives.

The ideal candidate will demonstrate management experience, data-driven decision making, and strong communication with diverse stakeholders. Federal experience is not required, but understanding of government processes is essential for success in this field.

Qualifications

• One year of specialized experience at the GS-09 level or equivalent, with the ability to handle program management tasks.
• Experience demonstrating management/leadership, including guiding teams and providing day-to-day oversight.
• Experience applying regulations and official guidance; oversee technical aspects of programs.
• Experience using effective communication to interact with internal and external customers.
• Experience leading data analysis and program evaluation to drive performance improvements.
• Experience gathering and interpreting performance metrics to inform decisions and resource decisions.

Skills

Leadership management

Data analysis

Program evaluation

Regulatory knowledge

Communication skills

Budget management

Job description

Internal Revenue Service is seeking qualified staff for a field position within the Taxpayer Services Division. The role emphasizes leadership, program oversight, and regulatory application to achieve program objectives.

The ideal candidate will demonstrate management experience, data-driven decision making, and strong communication with diverse stakeholders. Federal experience is not required, but understanding of government processes is essential for success in this field.