Senior Digital Experience Analyst: User-Centric Web Design

IRS-babd5cc6; Fresno (CA); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

IRS is seeking a highly qualified candidate for the Office of Online Services, Taxpayer Services, to advance user-centered digital experiences. The role emphasizes creating UI designs, conducting studies of digital product usage, and ensuring compliance with applicable laws and guidelines.

Strong communication, leadership presence, and project prioritization are essential. The position requires 1 year of specialized experience at GS-13 or equivalent, with federal or equivalent sector experience

Qualifikationen

• 1 year of specialized experience at GS-13 level or equivalent.
• Experience with user audiences, needs, satisfaction assessment.
• Experience creating UI designs, prototypes, specs across web platforms.
• Experience researching digital product delivery and usage for recommendations.
• Experience with statutory, regulatory, and policy requirements for online applications.
• Experience with workload management to meet objectives and deadlines.
• Experience engaging stakeholders to define user needs statements.
• Ability to deliver presentations and briefings to diverse audiences.
• Ability to maintain rapport with executive leadership.

Kenntnisse

User-centered design processes

Prototypes & specifications

Analytical methods for digital product

Regulatory and policy requirements

Workload management & prioritization

Stakeholder engagement

Strategic thinking & judgment

Oral & written communication

Executive leadership rapport

Ausbildung

High school diploma or equivalent

Jobbeschreibung

IRS is seeking a highly qualified candidate for the Office of Online Services, Taxpayer Services, to advance user-centered digital experiences. The role emphasizes creating UI designs, conducting studies of digital product usage, and ensuring compliance with applicable laws and guidelines.

Strong communication, leadership presence, and project prioritization are essential. The position requires 1 year of specialized experience at GS-13 or equivalent, with federal or equivalent sector experience