Digital User Experience Analyst

IRS-babd5cc6; Fresno (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

IRS is seeking a highly qualified candidate for the Office of Online Services, Taxpayer Services, to advance user-centered digital experiences. The role emphasizes creating UI designs, conducting studies of digital product usage, and ensuring compliance with applicable laws and guidelines.

Strong communication, leadership presence, and project prioritization are essential. The position requires 1 year of specialized experience at GS-13 or equivalent, with federal or equivalent sector experience

Qualifications

• 1 year of specialized experience at GS-13 level or equivalent.
• Experience with user audiences, needs, satisfaction assessment.
• Experience creating UI designs, prototypes, specs across web platforms.
• Experience researching digital product delivery and usage for recommendations.
• Experience with statutory, regulatory, and policy requirements for online applications.
• Experience with workload management to meet objectives and deadlines.
• Experience engaging stakeholders to define user needs statements.
• Ability to deliver presentations and briefings to diverse audiences.
• Ability to maintain rapport with executive leadership.

Skills

User-centered design processes

Prototypes & specifications

Analytical methods for digital product

Regulatory and policy requirements

Workload management & prioritization

Stakeholder engagement

Strategic thinking & judgment

Oral & written communication

Executive leadership rapport

Education

High school diploma or equivalent

Job description

WHAT IS TAXPAYER SERVICES?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s) are to be filled in the following area(s):
  • TS - Office of Online Services - Taxpayer Services - Office of Online Services

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

SPECIALIZED EXPERIENCE GS-14:

To be minimally qualified for this position you must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service.

Specialized experience for this position includes:

• Experience working with relevant existing and emerging user-centered design processes, procedures, and tools that identify user audiences, assess user requirements, needs, expectations and satisfaction levels.
• Create user interface designs, prototypes and specifications across multiple web-based platforms.
• Experience using analytical methods and procedures to research and advise management on new digital product delivery and integration to achieve organizational goals and conduct studies of digital product usage to implement or recommend changes.
• Experience working statutory, regulatory and policy requirements and guidelines governing operations to prepare recommendations affecting online application and user experience.
• Experience working with workload management methods and techniques to set work objectives, organize resources to meet objectives in a timely and efficient fashion, establishing priorities, and managing deadlines.
• Experience engaging stakeholders to identify and define user needs statements to drive iterative design solutions.
• Experience in demonstrating initiative, originality, and creativity to render sound judgment regarding management and policy issues that have a direct impact on the user experience.
• Experience communicating both orally and in writing, including the ability to deliver presentations and briefings to a variety of audiences.
• Maintain a high degree of comfortable rapport with executive leadership and management presence.

AND

You must also meet the following requirements:

• MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have:
  • Graduated from high school or been awarded a certificate equivalent to graduating from high school; or
  • Completed a formal vocational training program; or
  • Received a statement from school authorities agreeing with your preference for employment rather than continuing your education.

For more information on qualifications please refer to OPM's Qualifications Standards.