Tax UX Innovation Lead — Experience Design

PwC; New York (NY); On-site; USD 124,000 - 335,000; Full time

Job summary

PwC is seeking a Tax Innovation - UX Experience Design - Senior Manager to lead the end-to-end user experience of critical tax software solutions. You will guide product strategies, apply systems thinking, and coach diverse, cross-functional teams to deliver differentiated experiences that meet client needs.

Responsibilities include shaping intuitive workflows, conducting user research, and aligning design decisions with business goals.

Qualifications

• At least a Bachelor's degree.
• 7+ years of relevant UX design experience.
• Experience shaping product experiences for complex systems.

Responsibilities

• Shape intuitive product experiences by translating user needs into simplified workflows.
• Define adaptive product interactions beyond traditional interfaces.
• Apply systems thinking to enhance user interaction and satisfaction.
• Conduct user research and usability testing to inform decisions.
• Collaborate with cross-functional teams to integrate UX insights into development.

Skills

UX Design

Human-Centered Design

Systems thinking

Storytelling

Team leadership

Education

Bachelor's degree

Job description

PwC is seeking a Tax Innovation - UX Experience Design - Senior Manager to lead the end-to-end user experience of critical tax software solutions. You will guide product strategies, apply systems thinking, and coach diverse, cross-functional teams to deliver differentiated experiences that meet client needs.

Responsibilities include shaping intuitive workflows, conducting user research, and aligning design decisions with business goals.